Remote Senior Research Director, Customer Success

NielsenIQ; Chicago (IL); Remote; USD 100,000 - 130,000; Full time

Benefits offered by this job

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee-Assistance-Program (EAP)

Job summary

NIQ is seeking a dynamic Senior Research Director of Customer Success to support the North America Brand Consulting team. This remote US role requires strong leadership, client engagement, and expertise in brand and ad tracking to drive strategic results.

The position emphasizes mentoring, proposal development, and cross-team collaboration, with a market-competitive base salary and comprehensive benefits. It offers high visibility and opportunities to influence brand tracking research.

Qualifications

• Minimum of 5-7 years of brand and ad tracking experience.
• Bachelor’s degree in business, mathematics, or the sciences, or equivalent experience.
• Excellent presentation skills.
• Proven client focus and ability to identify selling opportunities.
• Demonstrated leadership and team management experience.
• Passion for brand and advertising research.

Responsibilities

• Build and deliver comprehensive questionnaires and PPT decks with summaries and recommendations.
• Uses data to create insights to answer business questions.
• Present research to clients and stakeholders in a compelling manner.
• Mentor a team - supporting junior team members throughout projects.
• Provide training and guidance to junior team members to create a strong foundation for their own success.
• Support the broader team in proposal and report development.
• Work collaboratively with the team to contribute to product development and thought leadership.
• Responsible for working with different stakeholders to support business development and growth opportunities.
• Help contribute to process improvement initiatives to drive efficiency.

Skills

Brand & ad tracking experience

Leadership

Education

Bachelor’s degree in business, mathematics, or the sciences, or equivalent experience

Tools

PowerPoint

Job description

NIQ is seeking a dynamic Senior Research Director of Customer Success to support the North America Brand Consulting team. This remote US role requires strong leadership, client engagement, and expertise in brand and ad tracking to drive strategic results.

The position emphasizes mentoring, proposal development, and cross-team collaboration, with a market-competitive base salary and comprehensive benefits. It offers high visibility and opportunities to influence brand tracking research.