Remote CPG Customer Success Manager – Digital Shelf

Nielsen Consumer LLC; Illinois; Remote; USD 69,000 - 89,000; Full time

Benefits offered by this job

Comprehensive health insurance

Flexible working environment

Parental leave (industry-leading)

Life insurance

Education support

11 paid holidays

Tuition Reimbursement

LinkedIn Learning

Employee-Assistance-Program (EAP)

Job summary

NIQ is the world’s leading consumer intelligence company, and this Customer Success Manager role supports a growing portfolio of CPG brands, helping them unlock the full potential of the digital shelf platform. You will be the primary contact for clients, driving adoption and value through expert application knowledge and strategic guidance.

Join a role that emphasizes strong communication, cross-functional collaboration, and data-driven insights, with a fully remote setup for candidates in the

Qualifications

• 3-5 years proven experience in customer success, account management, or customer marketing, preferably in the CPG or Retail or eCommerce space.
• Has been in a client/customer facing role
• Strong understanding of digital shelf analytics and eCommerce data.

Responsibilities

• Serve as the main point of contact for assigned customers, responding to inquiries and coordinating with subject matter experts to resolve complex issues.
• Build strong relationships and become a trusted advisor by sharing thought leadership, best practices, and strategic guidance.
• Set and manage client expectations, maintaining a high say: do ratio to build credibility and trust.

Skills

Customer success

Account management

eCommerce data

Digital shelf analytics

Client facing

Tools

Excel

PowerPoint

Thinkcell

AI tools

Job description

NIQ is the world’s leading consumer intelligence company, and this Customer Success Manager role supports a growing portfolio of CPG brands, helping them unlock the full potential of the digital shelf platform. You will be the primary contact for clients, driving adoption and value through expert application knowledge and strategic guidance.

Join a role that emphasizes strong communication, cross-functional collaboration, and data-driven insights, with a fully remote setup for candidates in the