Remote Customer Success Manager - Digital Shelf

NielsenIQ; Illinois; Remote; USD 69,000 - 89,000; Full time

Benefits offered by this job

Flexible working environment

Comprehensive health insurance

Life insurance

Education support

Parental leave

Job summary

NielsenIQ is seeking a Customer Success Manager to support and grow a branded customer base for our digital shelf platform. You will be the primary contact for a growing portfolio of CPG brands, helping them maximize value from our analytics and tools.

This fully remote US role emphasizes relationship building, strategic guidance, and cross-functional collaboration to ensure client success and renewal.

Qualifications

• 3-5 years proven experience in customer success, account management, or customer marketing.
• Client-facing experience with strong relationship-building skills.
• Solid understanding of digital shelf analytics and eCommerce data.
• Self-driven, proactive mindset with excellent communication and interpersonal skills.
• Ability to manage multiple priorities and work cross-functionally.
• Strategic thinker with a customer-first mindset.

Responsibilities

• Serve as the main point of contact for assigned customers, responding to inquiries and coordinating with subject matter experts to resolve complex issues.
• Build strong relationships and become a trusted advisor by sharing thought leadership, best practices, and strategic guidance.
• Set and manage client expectations, maintaining a high say: do ratio to build credibility and trust.
• Help clients derive significant value from our digital shelf tool through expert application knowledge and strategic use of eCommerce data.
• Provide business context to Strategy & Insights reports, ensuring they are actionable and relevant to client teams.
• Stay current on industry trends and use communication and collaboration skills to solve problems and drive customer success.

Skills

Customer success

Account management

Client facing role

Digital shelf analytics

eCommerce data

Strong communication

Cross-functional collaboration

Prioritization

Strategic thinker

Self-driven

Tools

Excel

PowerPoint

Thinkcell

AI tools

Job description

NielsenIQ is seeking a Customer Success Manager to support and grow a branded customer base for our digital shelf platform. You will be the primary contact for a growing portfolio of CPG brands, helping them maximize value from our analytics and tools.

This fully remote US role emphasizes relationship building, strategic guidance, and cross-functional collaboration to ensure client success and renewal.