Remote CPG Customer Success Manager for eCommerce Growth

NielsenIQ; United States; Remote; USD 69,000 - 89,000; Full time

Benefits offered by this job

Healthcare plan

Flexible working environment

401(k) with company match

Life insurance

PTO + 11 holidays

Tuition reimbursement

LinkedIn Learning

Job summary

NIQ is the world’s leading consumer intelligence company and is hiring a Customer Success Manager for a fully remote role in the United States. You will be the primary contact for a growing portfolio of CPG brands, driving adoption of our digital shelf platform and delivering value through eCommerce data insights.

You will build trusted advisor relationships, share best practices, and manage client expectations while collaborating with cross-functional teams to ensure client success and

Qualifications

• 3-5 years proven experience in customer success, account management, or customer marketing, preferably in the CPG or Retail or eCommerce space.
• Has been in a client/customer facing role
• Strong understanding of digital shelf analytics and eCommerce data.
• Self-Driven & Proactive Mindset
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities and work cross-functionally.
• Strategic thinker with a customer-first mindset.

Responsibilities

• Serve as the main point of contact for assigned customers, responding to inquiries and coordinating with subject matter experts to resolve complex issues.
• Build strong relationships and become a trusted advisor by sharing thought leadership, best practices, and strategic guidance.
• Set and manage client expectations, maintaining a high say: do ratio to build credibility and trust.

Skills

Customer success

Account management

Digital analytics

Communication

Tools

Excel

PowerPoint

Thinkcell

AI tools

Job description

NIQ is the world’s leading consumer intelligence company and is hiring a Customer Success Manager for a fully remote role in the United States. You will be the primary contact for a growing portfolio of CPG brands, driving adoption of our digital shelf platform and delivering value through eCommerce data insights.

You will build trusted advisor relationships, share best practices, and manage client expectations while collaborating with cross-functional teams to ensure client success and