Customer Success Manager

NielsenIQ; Illinois; Remoto; USD 69.000 - 89.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible working environment

Comprehensive health insurance

Life insurance

Education support

Parental leave

Descrizione del lavoro

NielsenIQ is seeking a Customer Success Manager to support and grow a branded customer base for our digital shelf platform. You will be the primary contact for a growing portfolio of CPG brands, helping them maximize value from our analytics and tools.

This fully remote US role emphasizes relationship building, strategic guidance, and cross-functional collaboration to ensure client success and renewal.

Competenze

• 3-5 years proven experience in customer success, account management, or customer marketing.
• Client-facing experience with strong relationship-building skills.
• Solid understanding of digital shelf analytics and eCommerce data.
• Self-driven, proactive mindset with excellent communication and interpersonal skills.
• Ability to manage multiple priorities and work cross-functionally.
• Strategic thinker with a customer-first mindset.

Mansioni

• Serve as the main point of contact for assigned customers, responding to inquiries and coordinating with subject matter experts to resolve complex issues.
• Build strong relationships and become a trusted advisor by sharing thought leadership, best practices, and strategic guidance.
• Set and manage client expectations, maintaining a high say: do ratio to build credibility and trust.
• Help clients derive significant value from our digital shelf tool through expert application knowledge and strategic use of eCommerce data.
• Provide business context to Strategy & Insights reports, ensuring they are actionable and relevant to client teams.
• Stay current on industry trends and use communication and collaboration skills to solve problems and drive customer success.

Conoscenze

Customer success

Account management

Client facing role

Digital shelf analytics

eCommerce data

Strong communication

Cross-functional collaboration

Prioritization

Strategic thinker

Self-driven

Strumenti

Excel

PowerPoint

Thinkcell

AI tools

Descrizione del lavoro

NIQ is the world’s leading consumer intelligence company. For more than a century, we’ve shaped the consumer intelligence industry and remain the most trusted partner for brands, retailers, and innovators.

As a Customer Success Manager, you will play a pivotal role in supporting and expanding our branded customer base. You’ll be the primary point of contact for a rapidly growing portfolio of CPG brands, helping them unlock the full potential of our digital shelf platform. Your deep understanding of eCommerce data and expert knowledge of our application will drive high customer satisfaction and long-term value.

This is a fully remote position for anyone currently living in the United States.

Job Description

Customer Success

Client Engagement & Support

• Serve as the main point of contact for assigned customers, responding to inquiries and coordinating with subject matter experts to resolve complex issues
• Build strong relationships and become a trusted advisor by sharing thought leadership, best practices, and strategic guidance
• Set and manage client expectations, maintaining a high say: do ratio to build credibility and trust

Platform Expertise & Insights

• Help clients derive significant value from our digital shelf tool through expert application knowledge and strategic use of eCommerce data
• Provide business context to Strategy & Insights reports, ensuring they are actionable and relevant to client teams
• Experience working with excel, PowerPoint, Thinkcell and AI tools

Continuous Improvement

• Stay current on industry trends, customer behavior, and competitive landscape to inform marketing strategies and client engagement
• Use strong communication, influence, and collaboration skills to solve problems and drive customer success

Qualifications

• 3-5 years proven experience in customer success, account management, or customer marketing, preferably in the CPG or Retail or eCommerce space
• Has been in a client/customer facing role
• Strong understanding of digital shelf analytics and eCommerce data
• Self-Driven & Proactive Mindset
• Excellent communication and interpersonal skills
• Ability to manage multiple priorities and work cross-functionally
• Strategic thinker with a customer-first mindset

Additional Information

This role has a market-competitive salary with an anticipated base compensation of the following range: $69,000 - $89,000. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a sales-based incentive or performance-based bonus. Other benefits include flexible working environment, comprehensive health insurance, industry-leading parental leave, life insurance, education support and more.

US Benefits

• Comprehensive healthcare plan (medical, Rx, dental, and vision).
• Flexible spending accounts and a Health Savings Account (including company contributions).
• Life and AD&D insurance.
• 401(k) retirement plan including company matching contributions.
• Disability insurance.
• Tuition Reimbursement.
• Discretionary paid time off program and 11 paid holidays.

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

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About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion