Remote Customer Success Manager - AI Pathology SaaS

PathAI; Boston (MA); Remote; USD 65,000 - 99,000; Full time

Job summary

PathAI is hiring a Client Success professional focused on building strong customer relationships and enabling adoption of AI-powered pathology solutions. The role emphasizes hands-on support, proactive communication, and data-driven insights to maximize product impact for global customers.

You will work with stakeholders across technical and clinical teams, creating dashboards, delivering training, and driving renewals while maintaining a high level of customer satisfaction.

Qualifications

• Bachelor's degree in life sciences, data analytics, computer science or closely related discipline.
• 1+ years of experience in a client-facing role, managing relationships within large, global organizations.
• Internship and/or co-op experience.
• Proven top performer in high-growth startups in fast-paced, ambiguous environments.
• Strong analytical skills and operating rigor.
• Executive presence and presentation skills for executive, clinical, project and technical stakeholders.
• Proficiency in data visualization and dashboards (Metabase, SQL, Looker, or similar).
• Experience handling difficult customer situations and communicating resolutions effectively.
• Willingness to travel up to 20%.

Responsibilities

• Build and maintain relationships with customers as their primary contact and provide hands-on solutions.
• Engage with stakeholders and communicate proactively with customers and internal teams.
• Log customer feedback in Jira to drive product improvement.
• Identify opportunities for renewals and new product introductions with the DDx commercial team.
• Monitor usage and engagement metrics to identify trends and issues.
• Develop training materials and enhance customer support.
• Design and deliver dashboards to visualize product adoption for customers.
• Provide hands-on technical support through a support queue and escalation as needed.
• Contribute to a content library with training videos, guides, and templates.

Skills

Client-facing experience

Analytical skills

Executive presence

Data visualization

Communication skills

Travel willingness

Education

Bachelor's degree in life sciences, data analytics, computer science or related

Tools

Metabase

SQL

Looker

Job description

PathAI is hiring a Client Success professional focused on building strong customer relationships and enabling adoption of AI-powered pathology solutions. The role emphasizes hands-on support, proactive communication, and data-driven insights to maximize product impact for global customers.

You will work with stakeholders across technical and clinical teams, creating dashboards, delivering training, and driving renewals while maintaining a high level of customer satisfaction.