Senior Customer Success Manager, Healthcare AI

Aidoc; United States; Remote; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

Stock options

Flexible time off

401(k) with match

Life insurance

Disability

Job summary

Aidoc, a healthcare AI leader, seeks a Customer Success professional to champion outcomes for premier medical centers. You will collaborate with engineering, operations, sales and support to understand customers, drive value from our solutions, and align AI capabilities with customers' strategic goals.

This remote role covers the Western US. You will advocate for customers, manage relationships, onboard new clients, drive product enhancements, perform data-driven storytelling, and coordinate

Qualifications

• 4+ years in Customer Success or analytics roles.
• SaaS high-tech startup experience preferred.
• Experience with data analytics and stakeholder management.

Responsibilities

• Serve as customer advocate and trusted advisor.
• Lead discussions with top physicians at prestige medical centers.
• Understand pain points and workflow; enhance AI value in departments.
• Define next steps and collaborate with R&D teams.
• Onboard new customers with technical teams.
• Drive product enhancements and represent customer perspective.
• Demonstrate value through data analysis and storytelling.
• Initiate and support research initiatives.

Skills

Customer success

Analytics

Project management

Stakeholder mgmt

SaaS experience

Data storytelling

Education

BSc in science/engineering or quantitative field

MSc preferred

Tools

SQL

Python

CRM systems

Job description

Aidoc, a healthcare AI leader, seeks a Customer Success professional to champion outcomes for premier medical centers. You will collaborate with engineering, operations, sales and support to understand customers, drive value from our solutions, and align AI capabilities with customers' strategic goals.

This remote role covers the Western US. You will advocate for customers, manage relationships, onboard new clients, drive product enhancements, perform data-driven storytelling, and coordinate