Director, Client Success - AI-Driven Growth (Remote)

Remote Genie; United States; Remote; USD 150,000 - 190,000; Full time

Benefits offered by this job

Remote work environment

Health benefits for employee

Flexible PTO

11 company holidays per year

Paid parental leave

401K with matching

Learning and development allowance

Diverse, inclusive team

Job summary

HST Pathways is seeking a Director, Client Success to lead strategy, execution, and leadership across our client portfolio. This remote role focuses on renewals, expansion, and AI-driven improvements to accelerate value for healthcare customers.

You will manage a team of managers, align cross-functional partners with Sales, Product, and Security, and scale processes that improve retention and client health.

Qualifications

• Bachelor’s degree required.
• Proven experience in data and financial analysis.
• Hands-on experience applying AI and automation to improve outcomes.
• Sales and business development background required.
• Ability to communicate and influence at all levels, including executive.
• Cross-functional collaboration and change management experience.
• Industry knowledge of healthcare or SaaS is a plus.

Responsibilities

• Oversee client success for top corporate and mid-market accounts.
• Lead a multi-team Client Success organization.
• Drive AI initiatives across client lifecycle and measure ROI.
• Coach team members and manage performance reviews.
• Foster a culture of collaboration and continuous improvement.
• Partner with People Services on performance plans and processes.

Skills

Data analysis

Financial analysis

AI & automation

Sales

Client success

Leadership

Communication

Education

Bachelor’s degree

Tools

Gainsight

Salesforce

Job description

HST Pathways is seeking a Director, Client Success to lead strategy, execution, and leadership across our client portfolio. This remote role focuses on renewals, expansion, and AI-driven improvements to accelerate value for healthcare customers.

You will manage a team of managers, align cross-functional partners with Sales, Product, and Security, and scale processes that improve retention and client health.