Customer Success Manager: Early Growth & Impact

LegalOn Technologies, Inc.; United States; Remote; USD 70,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Bonus structure

Generous paid time off

Health, dental, and vision insurance

401(k)

Professional development opportunities

Job summary

LegalOn Technologies, Inc. is seeking a Customer Success Manager to join our growing team in the United States.

You will be the primary contact for customers, helping them maximize the value of our AI-enabled contract review tools and providing guidance throughout their journey. You will build strong relationships, guide onboarding, and collaborate with the support and product teams to ensure a smooth, successful experience.

Qualifications

• 4+ years experience in a customer success or account management role, preferably within the legal or technology industry.
• JD or relevant work experience in the legal/contract review space is strongly preferred.
• Excellent communication and interpersonal skills, with the ability to build strong customer relationships.
• Strong problem-solving and analytical abilities.
• Determined and adaptable, with the ability to thrive in a fast-paced, evolving environment as we refine our product-market fit.
• Proficiency in using customer relationship management (CRM) software.

Responsibilities

• Establish and maintain strong, long-term relationships with the buyers and users of our product.
• Develop a deep understanding of our products and services and educate customers on usage.
• Guide onboarding and training for new customers, ensuring early success.
• Provide proactive support and collaborate with the technical support team for timely resolutions.
• Solicit feedback from customers and convey needs to the product team.
• Monitor usage and satisfaction to identify renewals and upsell opportunities with the sales team.
• Maintain records of customer interactions and generate reports on health and success metrics.

Skills

CRM software

Communication

Problem-solving

Analytical skills

Education

JD or legal exp

Tools

CRM software

Job description

LegalOn Technologies, Inc. is seeking a Customer Success Manager to join our growing team in the United States.

You will be the primary contact for customers, helping them maximize the value of our AI-enabled contract review tools and providing guidance throughout their journey. You will build strong relationships, guide onboarding, and collaborate with the support and product teams to ensure a smooth, successful experience.