Customer Success Manager (Remote)

Legalon; United States; Remote; USD 85,000 - 97,000; Full time

Benefits offered by this job

Competitive salary

Bonus

Generous PTO

Health, dental, and vision insurance

401(k)

Professional development opportunities

Job summary

LegalOn Technologies is seeking a highly motivated Customer Success Manager to join as an early member of the team. You will be the primary contact for customers, helping them maximize the benefits of our AI-driven contract review and governance platform.

This role offers visibility to leadership and a chance to shape scalable onboarding, training, and ongoing support. You will build strong relationships, educate customers on product value, and collaborate with sales to renew and upsell while

Qualifications

• 4+ years in customer success or account management, preferably in legal or tech.
• JD or relevant experience in legal/contract review space is strongly preferred.
• Excellent communication and interpersonal skills with the ability to build strong customer relationships.
• Strong problem-solving and analytical abilities.
• Determined and adaptable, thriving in a fast-paced, evolving environment.

Responsibilities

• Establish and maintain long-term relationships with buyers and users of our product.
• Develop a deep understanding of our products and services; educate customers on maximizing value.
• Guide new customers through onboarding and provide ongoing training.
• Collaborate with technical support to resolve customer issues promptly.
• Solicit customer feedback and relay needs to product teams.
• Monitor usage and satisfaction to identify renewal and upsell opportunities.
• Maintain accurate records and generate reports on customer health and success metrics.

Skills

CRM software

Customer relationships

Communication skills

Problem-solving

Adaptability

Education

JD or relevant work experience in legal/contract review space

Tools

CRM software

Job description

About LEGALON TECHNOLOGIES, INC.

LegalOn is a global leader in AI for in-house legal teams. We help corporate counsel guide, govern, and grow their businesses with speed and sound judgment. By combining trusted legal expertise with agentic AI that adapts to each customer’s policies and practices, LegalOn delivers the first productivity platform for everyday legal work across contracting, counseling, and governance.

From advanced tools for contract review and matter management to a legal AI assistant that can research, answer questions, and draft, LegalOn helps teams save up to 85% of time on routine work — expanding what they take on without compromising quality or control. Trusted by 9,000+ organizations worldwide and growing quickly, LegalOn is backed by $200 million from leading investors, including Goldman Sachs and SoftBank. With headquarters in San Francisco, Tokyo, and Munich, and offices in Singapore, LegalOn supports businesses of all sizes, across industries and languages.

About The Role

LegalOn Technologies is dedicated to fostering a culture of customer success, innovation, and collaboration. Join our team and be part of a dynamic, forward-thinking company that is shaping the future of legal technology.

We are seeking a highly motivated and customer-focused Customer Success Manager to join our team and play a crucial role in ensuring the success and satisfaction of our customers. As an early Customer Success team member, you’ll help iterate on and execute our processes. This role is an excellent opportunity for someone who wants to make an early impact on our growth trajectory, with a lot of visibility from our leadership team.

In this role, you will be the primary point of contact for our customers, helping them maximize the benefits of our technology and ensuring they receive exceptional support and guidance throughout their journey.

What You'll Do

• Customer Relationship Management:
  • Establish and maintain strong, long-term relationships with the buyers and users of our product.
  • Understand each customer’s unique needs and business goals, aligning our solutions with their objectives.
• Product Knowledge:
  • Develop a deep understanding of our products and services.
  • Educate customers on how to take full advantage of our products to optimize their contract review processes.
• Onboarding and Training:
  • Guide new customers through the onboarding process, ensuring their early success and usage.
  • Provide comprehensive and ongoing training to customers, helping them become proficient users of our technology.
• Proactive Support:
  • Anticipate and address customer questions, issues, and challenges promptly and effectively.
  • Collaborate with the technical support team to ensure timely resolution of customer concerns.
• Feedback Collection:
  • Solicit feedback from customers and act as a voice of the customer within our organization.
  • Work with the product development team to convey customer needs and potential product enhancements.
• Renewals and Upselling:
  • Monitor quantitative and qualitative data about customer usage and satisfaction and identify opportunities for renewals and upselling.
  • Collaborate with the sales team to ensure customer retention and revenue growth.
• Documentation and Reporting:
  • Maintain accurate records of customer interactions and feedback.
  • Generate and analyze reports on customer health, usage, and success metrics, and develop action plans as appropriate.

Qualifications

• 4+ years experience in a customer success or account management role, preferably within the legal or technology industry.
• JD or relevant work experience in the legal/contract review space is strongly preferred.
• Excellent communication and interpersonal skills, with the ability to build strong customer relationships.
• Strong problem-solving and analytical abilities.
• Determined and adaptable, with the ability to thrive in a fast-paced, evolving environment as we refine our product-market fit.
• Proficiency in using customer relationship management (CRM) software.

Benefits

• Competitive salary and bonus structure.
• Generous paid time off policies.
• Health, dental, and vision insurance.
• 401(k)
• Professional development opportunities.

LegalOn Technologies is an equal-opportunity employer. We welcome and encourage diversity in our workforce and are committed to providing a workplace free of discrimination and harassment.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

The Pay Range For This Role Is

85,000 - 97,000 USD per year(Remote (United States))