Remote Customer Success Lead — Healthcare Ops

Cardinal Health, Inc.; New York (NY); Remoto; USD 69.000 - 107.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental and vision coverage

Paid time off

Health savings account

401k savings plan

Access to wages before pay day with my

Flexible spending accounts

Disability coverage

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Descrizione del lavoro

Cardinal Health, Inc. is seeking a Supervisor Customer Success to lead a remote team serving a major health system. You will coordinate with Account Management and cross-functional Cardinal Health teams, guiding the onsite Customer Success resource and driving operational excellence.

The role requires travel to New York City once per quarter, strong data analytics, and experience in healthcare customer engagement. Anticipated pay range is $68,500 to $107,470 per year, with comprehensive benefits.

Competenze

• Willingness to travel once per quarter to NYC.
• Direct customer-facing experience in healthcare.
• Experience delivering in-person or live video presentations to external customers and articulating metrics.
• Strong data analytics and Excel/reporting capabilities.
• People management experience preferred.
• Experience with pharmacy operations, pharmaceutical distribution preferred.
• Experience supporting complex healthcare systems.

Mansioni

• Provide direct leadership, coaching and oversight to the Customer Success resource supporting the assigned health system.
• Oversee day-to-day customer operational activities and help ensure strong execution and follow-through.
• Serve as an escalation point for complex operational issues and coordinate the appropriate internal resources to support resolution.
• Support oversight of transactions, deliveries, new account setup, credit and billing issues, and other operational customer needs.
• Partner with the onsite resource and Account Management to monitor customer performance, identify risks and proactively address opportunities for improvement.
• Support the development and validation of customer performance reporting, dashboards, financial insights, benchmarking and business review materials.
• Maintain visibility to operational and strategic issues and ensure appropriate tracking, ownership and follow-through.
• Support monthly operational reviews, including service levels, fill rates, shortages, allocations, active issues and continuous-improvement opportunities.
• Build strong relationships with customer stakeholders and internal Cardinal Health partners.
• Support customer initiatives across acute, outpatient, ambulatory, specialty and other pharmacy settings as applicable.
• Identify opportunities to improve customer experience, operational efficiency and overall partnership.
• Take on additional leadership responsibility as customer and organizational needs evolve.

Conoscenze

Data analytics

Excel

People management

Healthcare experience

Presentation skills

Descrizione del lavoro

Cardinal Health, Inc. is seeking a Supervisor Customer Success to lead a remote team serving a major health system. You will coordinate with Account Management and cross-functional Cardinal Health teams, guiding the onsite Customer Success resource and driving operational excellence.

The role requires travel to New York City once per quarter, strong data analytics, and experience in healthcare customer engagement. Anticipated pay range is $68,500 to $107,470 per year, with comprehensive benefits.