Remote Customer Success Lead, Healthcare AI

Aidoc; Denver (CO); Remote; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

Stock options

Flexible time off

401(k) with company match

Life insurance

Job summary

Aidoc is seeking a Customer Success Manager to champion customer-centric solutions. You will work closely with engineering and sales teams to enhance customer value and illustrate the impact of Aidoc's AI solutions.

This remote role requires a deep understanding of customer goals, with responsibilities including relationship management and data analysis. Aidoc offers a dynamic work environment and a comprehensive benefits package, committed to improving healthcare outcomes.

Qualifications

• 4+ years of experience in Customer Success or Project Management.
• Previous experience in a SaaS high-tech/startup company is an advantage.
• Critical thinker with a data-driven decision-making process.

Responsibilities

• Manage and grow customer relationships, identifying key stakeholders.
• Work with technical teams to ensure smooth onboarding of new customers.
• Drive product enhancements and represent customer perspective.

Skills

Customer relationship management

Data analysis

Stakeholder management

Technical discussion

Multitasking

Analytical thinking

Communication skills

Education

BSc in science or engineering

MSc preferred

Job description

Aidoc is seeking a Customer Success Manager to champion customer-centric solutions. You will work closely with engineering and sales teams to enhance customer value and illustrate the impact of Aidoc's AI solutions.

This remote role requires a deep understanding of customer goals, with responsibilities including relationship management and data analysis. Aidoc offers a dynamic work environment and a comprehensive benefits package, committed to improving healthcare outcomes.