Remote AI Healthcare Customer Success Lead
Aidoc
An application made for this job — a tailored resume and cover letter that speak straight to the posting.
Benefits offered by this job
Job summary
Aidoc, a leading healthcare AI company, seeks a customer success professional to champion outcomes for our enterprise clients in the Central US via remote work.
You will partner with engineering, sales, and support to map customer objectives to AI deployments, drive value, and guide strategic adoption.
This role requires strong analytics, stakeholder management, and the ability to communicate with executives across time zones.
Qualifications
- BS in science/engineering or quantitative field; MSc preferred.
- 4+ years in Customer Success, analytics, or project management.
- Experience in SaaS high-tech/startups and agile teams is a plus.
- Experience with data analytics and stakeholder management at executive level.
- Ability to communicate clearly in English and work across time zones.
Responsibilities
- Advocate for customers and liaise between Aidoc and clients.
- Manage and grow customer relationships across top centers.
- Lead discussions with physicians and understand pain points.
- Collaborate with R&D to drive product enhancements.
- Assist onboarding of new customers with technical teams.
- Translate customer needs into measurable outcomes.
Skills
Education
Job description
Aidoc, a leading healthcare AI company, seeks a customer success professional to champion outcomes for our enterprise clients in the Central US via remote work.
You will partner with engineering, sales, and support to map customer objectives to AI deployments, drive value, and guide strategic adoption.
This role requires strong analytics, stakeholder management, and the ability to communicate with executives across time zones.
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