Remote Client Operations Lead (Healthcare SaaS)

NuvemRx; United States; Remote; USD 80.000 - 93.000; Vollzeit

Benefits dieser Stelle

Remote-first

Flexible PTO

Medical, dental, and vision coverage

401(k) with company match

Life and disability coverage

Employee Assistance Program

Zusammenfassung

NuvemRx is seeking a Client Operations Lead to partner with Customer Success and drive measurable 340B outcomes across a portfolio of health care clients. You will translate client objectives into actionable work streams, ensure timely go-lives, and surface insights that improve both operations and finances.

This remote, full-time role emphasizes initiative, ownership, and collaboration with Product, Data, and Operations.

Qualifikationen

• Experience in a client-facing or operational role within healthcare
• Familiarity with healthcare delivery environments (FQHCs, health systems, or pharmacy operations)
• Working knowledge of the 340B program and how it drives operational and financial outcomes
• Strong organizational skills and ability to manage multiple priorities
• Clear and effective communication across a range of stakeholders
• Comfort working with data and using it to identify issues and opportunities
• Ability to operate with ownership in a fast-paced, evolving environment

Aufgaben

• Support a portfolio of clients to achieve measurable 340B program outcomes
• Deliver performance insights and operational reporting that show progress and opportunity
• Partner with Customer Success to execute against client goals and success plans
• Help translate client objectives into actionable workflows and improvements
• Lead and support client implementations from kickoff through go-live
• Manage timelines, milestones, and cross-functional coordination
• Ensure consistent execution across client workflows and operational processes
• Identify gaps in execution and drive resolution
• Analyze client data to identify trends, missed opportunities, and areas for improvement
• Drive referral capture optimization and workflow improvements
• Provide clear, actionable recommendations grounded in data
• Help clients improve both operational efficiency and financial performance
• Partner with Customer Success to monitor engagement, performance, and risk indicators
• Act as a responsive and knowledgeable partner for client needs and questions
• Support issue resolution with urgency and ownership
• Reinforce client confidence through consistent, high-quality execution
• Maintain accurate tracking of activities, reporting, and deliverables
• Follow defined processes and contribute to improving them over time
• Partner with Product, Data, and Operations to surface client feedback and improve solutions
• Contribute to documentation, playbooks, and scalable ways of working

Kenntnisse

Client-facing experience

Healthcare domain knowledge

Data-driven decision making

Strong communication

Ownership and accountability

Multi-priority management

Tools

Salesforce

EHRs

Pharmacy systems

Jobbeschreibung

NuvemRx is seeking a Client Operations Lead to partner with Customer Success and drive measurable 340B outcomes across a portfolio of health care clients. You will translate client objectives into actionable work streams, ensure timely go-lives, and surface insights that improve both operations and finances.

This remote, full-time role emphasizes initiative, ownership, and collaboration with Product, Data, and Operations.