Remote Customer Success Team Lead — Growth & Impact

Impact Brands

United States

Remote

USD 7,300 - 8,400

Full time

4 days ago

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Benefits offered by this job

Remote work

Holiday days

Internet subsidy

Wellness budget

Birthday time-off

Team events

Career growth

Volunteer days

Permanent contract

Global collaboration

Job summary

Impact Brands is seeking a fully remote Customer Success Team Lead to oversee daily operations, coach agents, monitor attendance, and drive performance through data-driven improvements. You will contribute to high service standards, strong retention, and global collaboration in a remote, international environment.

The role offers significant career growth, remote flexibility, and a focus on impactful customer outcomes across our multi-brand family.

Qualifications

Proven experience in customer support and team management with focus on customer satisfaction.
Strong communication and leadership skills.
Ability to analyze data and identify trends for process improvement.
Detail-oriented with excellent organizational and problem-solving abilities.

Responsibilities

Oversee the daily operations of the Customer success team, ensuring high service standards and strong customer retention.
Provide support and guidance to team members.
Monitor and track team attendance to ensure adequate coverage.
Conduct one-on-one coaching sessions to enhance agent performance and skills.
Assess and track agent efficiency on a daily, weekly, and monthly basis.
Analyze customer feedback and support data to identify trends and implement improvements that increase customer satisfaction and retention.
And other tasks.