Remote Customer Success Lead - Elevate Accounts & Adoption

Placements24; United States; Remote; USD 90,000 - 150,000; Full time

Benefits offered by this job

Competitive salary

Technology stipend for home office

Professional development opportunities

Collaborative virtual work environment

Medical, dental, and vision insurance

Retirement savings plan

Generous paid time off

Remote-friendly culture

Job summary

Placements24 is seeking a fully remote Team Lead for Customer Success to guide a high-performing distributed team, drive product adoption, and build strong customer partnerships. You will own strategy, coaching, and metrics to elevate the customer experience.

This role emphasizes remote leadership, strategic alignment with sales, product, and support, and proactive risk management to reduce churn and grow accounts.

Qualifications

• Bachelor's degree in Business, Marketing, Communications, or related field.
• 5+ years in Customer Success, Account Management, or related role, with at least 2 years in leadership.
• Proven experience managing and motivating remote teams.
• Deep understanding of customer success principles and best practices.

Responsibilities

• Lead, mentor, and manage a remote team of Customer Success Managers.
• Develop strategies to improve customer retention, satisfaction, and loyalty.
• Oversee onboarding for new clients and ensure successful integration.
• Monitor customer health scores and identify at-risk accounts.
• Drive product adoption and ensure customers leverage full capabilities.
• Collaborate with sales, product, and support for cohesive customer journey.
• Analyze customer data to identify trends and opportunities.
• Set team goals and conduct regular performance reviews.

Skills

Remote team leadership

Customer success principles

Data-driven

Communication

Education

Bachelor's degree

Tools

Salesforce

HubSpot

Job description

Placements24 is seeking a fully remote Team Lead for Customer Success to guide a high-performing distributed team, drive product adoption, and build strong customer partnerships. You will own strategy, coaching, and metrics to elevate the customer experience.

This role emphasizes remote leadership, strategic alignment with sales, product, and support, and proactive risk management to reduce churn and grow accounts.