Remote Team Lead, Customer Success

Placements24; United States; Remote; USD 90,000 - 150,000; Full time

Benefits offered by this job

Competitive salary

Technology stipend for home office

Professional development opportunities

Collaborative virtual work environment

Medical, dental, and vision insurance

Retirement savings plan

Generous paid time off

Remote-friendly culture

Job summary

Placements24 is seeking a fully remote Team Lead for Customer Success to guide a high-performing distributed team, drive product adoption, and build strong customer partnerships. You will own strategy, coaching, and metrics to elevate the customer experience.

This role emphasizes remote leadership, strategic alignment with sales, product, and support, and proactive risk management to reduce churn and grow accounts.

Qualifications

• Bachelor's degree in Business, Marketing, Communications, or related field.
• 5+ years in Customer Success, Account Management, or related role, with at least 2 years in leadership.
• Proven experience managing and motivating remote teams.
• Deep understanding of customer success principles and best practices.

Responsibilities

• Lead, mentor, and manage a remote team of Customer Success Managers.
• Develop strategies to improve customer retention, satisfaction, and loyalty.
• Oversee onboarding for new clients and ensure successful integration.
• Monitor customer health scores and identify at-risk accounts.
• Drive product adoption and ensure customers leverage full capabilities.
• Collaborate with sales, product, and support for cohesive customer journey.
• Analyze customer data to identify trends and opportunities.
• Set team goals and conduct regular performance reviews.

Skills

Remote team leadership

Customer success principles

Data-driven

Communication

Education

Bachelor's degree

Tools

Salesforce

HubSpot

Job description

About the Role As a dedicated, fully remote Team Lead for Customer Success at our client, you will be at the forefront of ensuring our valued customers receive unparalleled support and achieve maximum success with our innovative solutions. This role is inherently remote-first, designed for individuals who thrive in a distributed work environment and excel at building strong virtual relationships. You will lead a high-performing team of Customer Success Managers (CSMs), guiding them to proactively engage with clients, drive product adoption, and foster long-term partnerships. Your mission will be to elevate the customer experience, reduce churn, and identify opportunities for account growth. This is an exceptional opportunity to shape customer engagement strategies from a distance, working with a forward-thinking company that champions remote work.

Key Responsibilities

• Lead, mentor, and manage a remote team of Customer Success Managers, fostering a culture of accountability and excellence.
• Develop and implement strategies to improve customer retention, satisfaction, and loyalty.
• Oversee the onboarding process for new clients, ensuring a smooth and successful integration.
• Monitor customer health scores and proactively identify at-risk accounts, developing intervention plans.
• Drive product adoption and ensure customers are leveraging the full capabilities of our offerings.
• Collaborate with sales, product, and support teams to advocate for customer needs and ensure a cohesive customer journey.
• Analyze customer data and feedback to identify trends, opportunities, and areas for improvement.
• Set team goals and individual performance metrics, conducting regular performance reviews and providing constructive feedback.
• Facilitate virtual team meetings and foster strong communication channels within the remote team.

Requirements

• Bachelor's degree in Business, Marketing, Communications, or a related field.
• Minimum of 5 years of experience in Customer Success, Account Management, or a related client-facing role, with at least 2 years in a leadership or team management capacity.
• Proven experience managing and motivating remote teams.
• Deep understanding of customer success principles and best practices.
• Excellent communication, interpersonal, and presentation skills, adapted for a virtual environment.
• Strong analytical skills with the ability to interpret customer data and translate it into actionable insights.
• Proficiency in CRM software (e.g., Salesforce, HubSpot) and customer success platforms.
• Ability to manage multiple priorities and thrive in a fast-paced, remote setting.
• Proactive, self-motivated, and results-oriented mindset.

Benefits

• competitive salary and performance-based bonuses.
• technology stipend for home office setup
• ongoing professional development opportunities
• supportive, collaborative virtual work environment
• generous benefits package covering medical, dental, and vision insurance
• retirement savings plan
• ample paid time off
• encourage a healthy work-life balance, recognizing the unique needs of remote professionals.