Remote Customer Success & Implementation Lead

4 Walls; Philadelphia (Philadelphia County); Remote; USD 54,000 - 66,000; Full time

Benefits offered by this job

Competitive compensation

Generous PTO

Healthcare

401K match

Job summary

4 Walls is seeking a Customer Success Manager to guide clients through onboarding and the first 90 days, then build lasting relationships to maximize value across properties. You’ll help clients adopt Respage services, solve problems, and identify opportunities for expansion with a consultative, outcomes-driven approach.

The role emphasizes proactive communication, organized account management, and daily use of AI to improve efficiency and accuracy.

Qualifications

• 3+ years in customer success, account management, implementation or similar client-facing work.
• Clear communication, strong organization and dependable follow-through.
• Comfort learning software, solving problems and managing multiple accounts.
• A consultative approach to growth: listen first and recommend what fits.
• Comfort using AI daily to work smarter while checking its accuracy.

Responsibilities

• Lead kickoff, implementation and the first 90 days of training and adoption.
• Be a trusted, proactive contact for your assigned clients.
• Connect services and results to each client's goals.
• Coordinate solutions and follow through on issues.
• Recommend relevant upsells and expansions that fit each client's needs.
• Keep commitments, account activity and project details organized.

Skills

Customer success

Account management

Implementation

Client-facing

Tools

Google Workspace

Slack

Teamwork Projects

Teamwork Desk

ChatGPT

Respage Dashboard

Zoho

Job description

4 Walls is seeking a Customer Success Manager to guide clients through onboarding and the first 90 days, then build lasting relationships to maximize value across properties. You’ll help clients adopt Respage services, solve problems, and identify opportunities for expansion with a consultative, outcomes-driven approach.

The role emphasizes proactive communication, organized account management, and daily use of AI to improve efficiency and accuracy.