Customer Success Associate - Remote

4 Walls Inc.; New Jersey; Remote; USD 60,000 - 75,000; Full time

Job summary

Respage is hiring a Customer Success Associate for a high-ownership, fast-moving role. This fully remote position requires you to live in PA, NJ, or DE and actively manage client requests, triage issues, and drive them to resolution.

You will own the support inbox and dashboard chat, support a small client portfolio, and work closely with CSMs to ensure services are fully set up—especially when new orders come in.

Qualifications

• Prior experience in Customer Success, Support, or Account Services in a fast-paced environment.
• Experience handling client requests, triaging issues, and driving resolutions.
• Comfort with collaboration tools and remote teamwork.

Responsibilities

• Own the daily flow of incoming support emails and client chat messages.
• Manage a small portfolio of clients with weekly maintenance and touchpoints.
• Proactively surface risks and recurring issues to the CSM team.
• Assist with creating social posts and reputation management for clients.
• Support onboarding and setup for new orders with CSMs.
• Collaborate on marketing projects with the marketing manager.

Skills

Customer Success

Support experience

Account services

Remote collaboration

Tools

Google Workspace

Slack

Teamwork Projects

Teamwork Desk

ChatGPT

Respage Dashboard

Zoho

Job description

Respage | Full-time | Fully remote | Must live in PA, NJ, DE

Respage is hiring a Customer Success Associate for a high-ownership, fast-moving Customer Success role. This is not a “light support” position—this is a demanding, accountability-driven role where you will manage a constant flow of client requests and take initiative head-on every day.

You will be the frontline owner of our Support Inbox and website/dashboard chat, responding to clients, triaging issues, documenting requests, and driving them to resolution. You will also be accountable for a small portfolio of clients, supporting weekly maintenance and proactive communication. You’ll partner closely with our Customer Success Managers (CSMs) to ensure client services are fully set up and supported—especially when new orders come in.

Alongside these Customer Success responsibilities, you’ll help create and manage social posts for Respage’s clients, support their reputation management, and complete special projects with our marketing manager as needed.

1) Support Inbox + Chat Ownership (Primary Responsibility)

Own the daily flow of incoming support emails and client chat messages from our website and dashboard.

Be accountable for a small group of assigned clients to support ongoing maintenance and weekly touchpoints.

Track open items, requests, and follow-ups to ensure nothing slips and clients feel continuously supported.

Proactively surface risks, recurring issues, or upcoming needs to the CSM team.

3) Setup Support + Proactive Order Assistance

Partner with CSMs to ensure client services are set up completely and launch requirements are met.

When new orders come in, proactively start your portion of the work immediately—no waiting to be told.

Identify patterns and recurring issues, document them, and escalator when needed.

Client Social Posts, Reputation Management + Marketing Projects

Help create and manage social posts for Respage’s clients.

Support reputation management for Respage’s clients.

Complete special projects with our marketing manager as needed.

Excellent customer-facing communication skills (email + chat): professional, clear, and empathetic.

Comfortable using Google Workspace (G Suite) and working daily in Slack, Teamwork Projects, and Teamwork Desk.

Comfortable using ChatGPT as an ongoing productivity tool in daily workflows (drafting, summarizing, organizing, troubleshooting).

Prior experience in Customer Success, Support, or Account Services (especially in a fast-paced environment).

Experience working with property management clients and/or familiarity with PMS systems like Yardi, RealPage, AppFolio, or similar.

Comfort troubleshooting software workflows and translating issues into clear internal notes.

Initiative: looks for ways to help every day and asks “what’s next?”

Google Workspace (G Suite) | Slack | Teamwork Projects | Teamwork Desk | ChatGPT | Respage Dashboard | Zoho

Join an award-winning team that's reshaping the future of multifamily operations! Respage offers a fast-paced, fully remote environment that fosters career growth and advancement.

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