Remote Customer Success Associate: Proactive Support

4 Walls Inc.; Elm (PA); Remote; USD 50,000 - 65,000; Full time

Benefits offered by this job

Generous PTO

Comprehensive healthcare

401K with generous match

Fully remote

Job summary

Respage is hiring a Customer Success Associate for a high-ownership, fast-moving Customer Success role. You will manage the Support Inbox and website dashboard chat, triaging issues and driving requests to resolution, while supporting a small portfolio of clients.

You’ll collaborate with CSMs, create social posts for clients, support reputation management, and complete marketing-related projects. Strong communication, initiative, and organization are essential in this fully remote position.

Qualifications

• Strong accountability and initiative: you take ownership and see tasks through.
• Ability to thrive in a high-volume, request-driven environment.
• Excellent customer-facing communication skills (email + chat).
• Strong judgment and problem-solving to diagnose and decide next steps.
• Strong organization and time management to prioritize competing requests.
• Comfortable learning detailed services quickly and explaining them clearly to clients.
• Proficient in Google Workspace and daily use of Slack, Teamwork Projects, and Teamwork Desk.
• Experience using ChatGPT as a productivity tool.

Responsibilities

• Own the daily flow of incoming support emails and client chat messages.
• Provide quick, professional responses and gather details for next steps.
• Triaget requests and route as needed; track through to completion.
• Maintain weekly maintenance and clear communication with a small client portfolio.
• Ensure client services are set up and launched as orders come in.
• Help create and manage social posts for clients and support reputation management.
• Collaborate with marketing on special projects as needed.
• Document issues, reproduce steps, and surface risks to CS teams.

Skills

Accountability

Ownership

Customer communication

Problem solving

Time management

Organization

Learning new services

Google Workspace

Slack

Teamwork Projects

Teamwork Desk

ChatGPT

Respage Dashboard

Zoho

Tools

Google Workspace

Slack

Teamwork Projects

Teamwork Desk

ChatGPT

Respage Dashboard

Zoho

Job description

Respage is hiring a Customer Success Associate for a high-ownership, fast-moving Customer Success role. You will manage the Support Inbox and website dashboard chat, triaging issues and driving requests to resolution, while supporting a small portfolio of clients.

You’ll collaborate with CSMs, create social posts for clients, support reputation management, and complete marketing-related projects. Strong communication, initiative, and organization are essential in this fully remote position.