Customer Success Manager | Implementation & Client Growth

4 Walls Inc.; Philadelphia (Philadelphia County); Remote; USD 54,000 - 66,000; Full time

Benefits offered by this job

Fully remote

Generous PTO

Healthcare

401K with generous match

Job summary

Respage is seeking a Customer Success Manager to help multifamily clients start strong, see value, and grow with our AI-powered platform. You will guide clients through their first 90 days, then nurture long-term relationships to expand across properties.

Responsibilities include leading kickoff and adoption, staying proactive with clients, mapping services to goals, and coordinating solutions to close issues. Knowledge of AI and strong communication are essential.

Qualifications

• 3+ years in customer success, account management, implementation or similar client-facing work.
• Clear communication, strong organization and dependable follow-through.
• Comfort learning software, solving problems and managing multiple accounts.
• A consultative approach to growth: listen first and recommend what fits.
• Comfort using AI daily to work smarter while checking its accuracy.

Responsibilities

• Lead kickoff, implementation and the first 90 days of training and adoption.
• Be a trusted, proactive contact for your assigned clients.
• Connect services and results to each client's goals.
• Coordinate solutions and follow through on issues.
• Recommend relevant upsells and expansions that fit each client's needs.
• Keep commitments, account activity and project details organized.

Job description

Help clients start strong, see value and grow with Respage.

Respage helps multifamily communities connect with renters and residents through marketing, reputation management and AI-powered technology. We're looking for a Customer Success Manager who makes that technology work for people.

You’ll guide clients through their first 90 days, then build the relationships that support long-term success. You'll help clients use their services, solve problems and identify the right opportunities to expand across their properties.

What you'll do

• Lead kickoff, implementation and the first 90 days of training and adoption.
• Be a trusted, proactive contact for your assigned clients.
• Connect services and results to each client's goals.
• Coordinate solutions and follow through on issues.
• Recommend relevant upsells and expansions that fit each client's needs.
• Keep commitments, account activity and project details organized.

What you'll bring

• 3+ years in customer success, account management, implementation or similar client-facing work.
• Clear communication, strong organization and dependable follow-through.
• Comfort learning software, solving problems and managing multiple accounts.
• A consultative approach to growth: listen first and recommend what fits.
• Comfort using AI daily to work smarter while checking its accuracy.

Core Traits for Success

• Ownership: takes responsibility for results and doesn’t drop balls.
• Urgency: moves quickly and keeps requests moving.
• Work ethic: consistently shows up ready to execute and improve.
• Adaptability: learns fast and stays calm under pressure.
• Initiative: looks for ways to help every day and asks “what’s next?”

Tools You’ll Use

Google Workspace (G Suite) | Slack | Teamwork Projects | Teamwork Desk | ChatGPT | Respage Dashboard | Zoho

Multifamily or digital-marketing experience is helpful, but your ability to learn, solve problems and care for clients matters most.

Starting salary: $60,000 annually.
Remote. Applicants must reside in Pennsylvania, Delaware, New Jersey, Ohio or Florida.

We use technology to work smarter and stay human where it matters.

Why You'll Love It Here:

Join an award-winning team that's reshaping the future of multifamily operations! Respage offers a fast-paced, fully remote environment that fosters career growth and advancement. We've been recognized as one of the Best Places to Work in Philadelphia and the multifamily industry, with 6 appearances on the Inc. 5000 list of Fastest-Growing Private Companies in America. We offer a competitive compensation package that includes a base salary, generous PTO, comprehensive healthcare, and a 401K with a generous match. This is your opportunity to make a real impact with us!