Remote Customer Success & Growth Specialist

Vontier Corporation; Madison (WI); Remote; USD 60,000 - 76,000; Full time

Job summary

Teletrac Navman is seeking a Customer Success Specialist in the United States to drive engagement, retention, and revenue growth across an assigned book of business. You will manage onboarding through renewal, ensuring customers achieve measurable value and ROI.

Collaborate with Sales, Support, Services, Finance, and Product to reduce churn, identify expansion opportunities, and deliver a seamless customer experience. This role emphasizes health metrics and long-term relationships.

Qualifications

• 3+ years’ experience in B2B Customer Account Management / Customer Success-Sales or Project Management.
• Experience in a SaaS background.
• Experience using SAP, Salesforce and Churn Zero.

Responsibilities

• Own an assigned book of business across lifecycle.
• Build trusted, goal-aligned relationships.
• Drive product adoption and measurable ROI.
• Manage renewals and retention, mitigate churn.
• Identify upsell/cross-sell opportunities.
• Lead customer health plans and action steps.
• Coordinate timely responses to inquiries and escalations.
• Advocate for customers with cross-functional teams.
• Lead customer success initiatives and programs.
• Aim for churn reduction and net revenue growth.
• Support continuous improvement and operational excellence.

Skills

B2B Customer Success

Account Management

Project Management

Customer Retention

Education

Preferred degree in administration, systems, or accounting fields

Tools

SAP

Salesforce

ChurnZero

Job description

Teletrac Navman is seeking a Customer Success Specialist in the United States to drive engagement, retention, and revenue growth across an assigned book of business. You will manage onboarding through renewal, ensuring customers achieve measurable value and ROI.

Collaborate with Sales, Support, Services, Finance, and Product to reduce churn, identify expansion opportunities, and deliver a seamless customer experience. This role emphasizes health metrics and long-term relationships.