Remote Customer Success Specialist – Retention & Growth

Vontier Corporation; Austin (TX); Remote; USD 60,000 - 76,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Disability

Life Insurance

Paid parental leave

401(k) plan with company match

Paid time off 120 hours

13 paid holidays (incl. floating)

Job summary

Vontier is seeking a remote Customer Success Specialist in the United States to drive engagement, retention, and revenue growth across a defined book of business. You will partner with Sales, Support, Services, Finance, and Product to deliver a superior customer experience and expand opportunities through upsell and pricing alignment.

The role focuses on onboarding through renewal, ensuring customers achieve measurable ROI, strong health metrics, and long-term relationships.

Qualifications

• 3+ years’ experience in B2B Customer Account Management / Customer Success-Sales or Project Management.
• Experience in a SaaS background.
• Experience using SAP, Salesforce and Churn Zero.

Responsibilities

• Own and manage an assigned book of business, segment, or territory, serving as the primary point of contact across the customer lifecycle.
• Build strong, trusted relationships through proactive engagement and alignment to customer goals and outcomes.
• Drive product adoption and measurable ROI to maximize customer value, retention, and long-term success.
• Manage renewals and retention activities, proactively identifying and mitigating churn risk.
• Identify and execute expansion opportunities through upsell, cross-sell, and pricing alignment in partnership with Sales.
• Own and actively manage Customer Health using the company’s methodology, developing and executing success and action plans as needed.
• Coordinate timely resolution of customer inquiries, escalations, and administrative requests, ensuring a consistent and positive experience.
• Advocate for customers internally by collaborating with Support, Services, Finance, Product, and Sales teams.
• Lead and participate in customer success initiatives and programs (e.g., success plans, business reviews, VoC, and engagement initiatives).
• Achieve individual and company targets related to churn, net revenue growth, ARR, adoption, and customer health.
• Contribute to continuous improvement through collaboration, learning, and operational excellence.

Skills

B2B Customer Management

Customer Success

Project Management

SaaS

SAP

Salesforce

Churn Zero

Education

Admin/Systems/Accounting degree

Job description

Vontier is seeking a remote Customer Success Specialist in the United States to drive engagement, retention, and revenue growth across a defined book of business. You will partner with Sales, Support, Services, Finance, and Product to deliver a superior customer experience and expand opportunities through upsell and pricing alignment.

The role focuses on onboarding through renewal, ensuring customers achieve measurable ROI, strong health metrics, and long-term relationships.