Remote Customer Success Specialist: Retention & Growth

Vontier; Dayton (OH); On-site; USD 60,000 - 76,000; Full time

Benefits offered by this job

Health benefits

Paid time off up to 120 hours

13 paid holidays per year

401(k) plan with matching

Job summary

Vontier is seeking a Customer Success Specialist to drive engagement, retention, and revenue growth across an assigned book of business. You will manage the customer lifecycle from onboarding through renewal and coordinate with Sales, Support, Services, Finance, and Product to deliver measurable ROI.

Remote role within the United States, you will monitor customer health, mitigate churn, and identify expansion opportunities such as upsell and cross-sell while aligning with company goals and

Qualifications

• 3+ years' experience in B2B Customer Account Management / Customer Success-Sales or Project Management.
• SaaS background experience is required.
• Experience using SAP, Salesforce and Churn Zero.

Responsibilities

• Own and manage an assigned book of business, segment, or territory, serving as the primary point of contact across the customer lifecycle.
• Build strong, trusted relationships through proactive engagement and alignment to customer goals and outcomes.
• Drive product adoption and measurable ROI to maximize customer value, retention, and long-term success.
• Manage renewals and retention activities, proactively identifying and mitigating churn risk.
• Identify and execute expansion opportunities through upsell, cross-sell, and pricing alignment in partnership with Sales.
• Own and actively manage Customer Health using the company’s methodology, developing and executing success and action plans as needed.
• Coordinate timely resolution of customer inquiries, escalations, and administrative requests, ensuring a consistent and positive experience.
• Advocate for customers internally by collaborating with Support, Services, Finance, Product, and Sales teams.
• Lead and participate in customer success initiatives and programs (e.g., success plans, business reviews, VoC, and engagement initiatives).
• Achieve individual and company targets related to churn, net revenue growth, ARR, adoption, and customer health.
• Contribute to continuous improvement through collaboration, learning, and operational excellence.

Skills

Relationship building

Customer success management

Cross-functional collaboration

Communication skills

Time management

Education

Preferred degree in administration, systems, or accounting fields

Tools

SAP

Salesforce

ChurnZero

Job description

Vontier is seeking a Customer Success Specialist to drive engagement, retention, and revenue growth across an assigned book of business. You will manage the customer lifecycle from onboarding through renewal and coordinate with Sales, Support, Services, Finance, and Product to deliver measurable ROI.

Remote role within the United States, you will monitor customer health, mitigate churn, and identify expansion opportunities such as upsell and cross-sell while aligning with company goals and