Remote Customer Success & Growth Specialist

Vontier Corporation; Annapolis (MD); Remote; USD 60,000 - 76,000; Full time

Benefits offered by this job

Health & wellness benefits

Paid time off (up to 120 hours)

13 paid holidays

401(k) with company match

Parental leave

Job summary

Vontier Corporation seeks a Customer Success Specialist to drive engagement, retention, and revenue growth across an assigned book of business in a remote U.S. role. You will partner with Sales, Support, Services, Finance, and Product to deliver a seamless customer experience and maximize ROI.

You will own renewals, identify churn risks, and pursue expansion opportunities through upsell and cross-sell with Sales, all while maintaining a strong focus on customer health and long-term relationships.

Qualifications

• Preferred degree in administration, systems, or accounting fields
• 3+ years’ experience in B2B Customer Account Management / Customer Success-Sales or Project Management
• Experience in a SaaS background
• Experience using SAP, Salesforce and Churn Zero

Responsibilities

• Own and manage an assigned book of business, segment, or territory, serving as the primary point of contact across the customer lifecycle.
• Build strong, trusted relationships through proactive engagement and alignment to customer goals and outcomes.
• Drive product adoption and measurable ROI to maximize customer value, retention, and long-term success.
• Manage renewals and retention activities, proactively identifying and mitigating churn risk.
• Identify and execute expansion opportunities through upsell, cross-sell, and pricing alignment in partnership with Sales.
• Own and actively manage Customer Health using the company’s methodology, developing and executing success and action plans as needed.

Skills

B2B Customer Success

Account Management

SaaS experience

Cross-functional collaboration

Education

Bachelor's degree

Tools

Salesforce

SAP

ChurnZero

Job description

Vontier Corporation seeks a Customer Success Specialist to drive engagement, retention, and revenue growth across an assigned book of business in a remote U.S. role. You will partner with Sales, Support, Services, Finance, and Product to deliver a seamless customer experience and maximize ROI.

You will own renewals, identify churn risks, and pursue expansion opportunities through upsell and cross-sell with Sales, all while maintaining a strong focus on customer health and long-term relationships.