Remote Enterprise Customer Success Executive

MPLC; Los Angeles (CA); Remote; USD 75,000 - 95,000; Full time

Benefits offered by this job

Salary 75k-95k

Remote US

Health insurance

401(k)

Paid vacation 15 days

Job summary

MPLC is seeking a Senior Customer Success Executive to lead a portfolio of enterprise accounts and drive renewals and expansion revenue. You will build strong relationships with senior stakeholders, handle objections calmly, and coordinate with Legal and Finance while keeping CRM records up to date.

With 5–8 years in customer success or licensing, you will own renewal negotiations, mentor juniors, and shape best practices for the team.

Qualifications

• 5–8 years in customer success, account management, or licensing.
• Experience renewing enterprise accounts and reducing churn.
• Strong relationships with senior stakeholders.
• Calm, consultative handling of objections.
• Proficient with CRM and cross‑team coordination.
• Licensing, media, or IP experience is a plus.

Responsibilities

• Own and grow a portfolio of enterprise customers; minimize churn and drive renewals/expansion.
• Lead complex renewal negotiations with a business‑development approach.
• Build long-term relationships with senior stakeholders.
• Coordinate with Legal and Finance; maintain accurate CRM records.

Skills

CRM proficiency

Renewals management

Stakeholder relations

Upsell strategies

Negotiation

Cross-functional collaboration

Licensing/IP knowledge

Tools

CRM software

Job description

MPLC is seeking a Senior Customer Success Executive to lead a portfolio of enterprise accounts and drive renewals and expansion revenue. You will build strong relationships with senior stakeholders, handle objections calmly, and coordinate with Legal and Finance while keeping CRM records up to date.

With 5–8 years in customer success or licensing, you will own renewal negotiations, mentor juniors, and shape best practices for the team.