Remote Customer Success Manager: Growth, Renewals & Value

Savance Workplace; Walled Lake (MI); Remote; USD 70,000 - 120,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Flexible schedule

Remote work from home

Paid time off

Job summary

Savance Workplace is seeking a Customer Success Manager to own post-sale relationships, focusing on renewals, expansions, and long-term retention. You will partner with Sales and leadership to shape a scalable CS function in a fast-growing SaaS environment.

You will manage a diverse portfolio of 1,000+ organizations, engage executives, drive value, and ensure adoption, with HubSpot as a primary tool and opportunities to build playbooks and processes.

Qualifications

• 4+ years in Customer Success or revenue-adjacent role.
• Proven renewals, upsells, and retention in SaaS.
• Experience managing a large and diverse portfolio.
• Comfort with executive-level value conversations.
• Strong commercial instincts balancing advocacy and revenue.
• Experience with complex, configurable software solutions.
• Excellent written, verbal, and presentation skills.
• Excellent organizational and analytical skills.
• Experience cross-functional with Sales, Engineering, Support.
• HubSpot experience preferred; familiarity with Asana, G-Suite, and MS Office.

Responsibilities

• Own post-sale lifecycle including onboarding, development, renewal strategy, and expansion planning.
• Manage renewals end-to-end with early risk identification and pricing discussions.
• Identify upsell opportunities and position them to drive expansion.
• Map services to client outcomes and ensure value realization.
• Collaborate with Sales and Leadership to build scalable CS processes.
• Forecast renewals and expansion revenue accurately in HubSpot.
• Conduct regular account reviews and success planning.
• Act as internal voice of the customer for product improvements.

Skills

Renewals

Upsell Strategy

Account Management

Executive Communication

CRM tools

Cross-functional Collaboration

Tools

HubSpot

Asana

G-Suite

Microsoft Office

Job description

Savance Workplace is seeking a Customer Success Manager to own post-sale relationships, focusing on renewals, expansions, and long-term retention. You will partner with Sales and leadership to shape a scalable CS function in a fast-growing SaaS environment.

You will manage a diverse portfolio of 1,000+ organizations, engage executives, drive value, and ensure adoption, with HubSpot as a primary tool and opportunities to build playbooks and processes.