Remote Customer Success Engineer - Tech-Savvy with Equity

Hightouch; New York (NY); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Equity compensation

Job summary

Hightouch is hiring for a Customer Success Engineering role in a remote-first environment across the United States. You will work directly with users to maximize platform value via Intercom, Slack, phone, or email, collaborating with Technical Account Managers, Solutions Engineers, Marketing, Engineering, and Operations.

The ideal candidate is eager to learn, cross-functionally collaborate, and drive exceptional customer experiences.

Qualifications

• 2+ years in a customer-facing role (Note: Doesn’t necessarily need to be technical)
• Technical background either through experience or education
• Conversant in SQL or willing to learn the basics and a few more advanced topics
• Strong discovery and interpersonal skills
• Intellectual curiosity, high ambition, and humility.
• Excellent verbal and written communication skills.
• Ability to adapt to an ever-changing work environment
• Thorough understanding of the technology industry and its players
• Participate in an on-call rotation to provide timely support and ensure continuity for customer needs and critical issues, as required

Responsibilities

• Participate in an on-call rotation to provide timely support and ensure continuity for customer needs and critical issues, as required

Skills

SQL

Customer-facing

Communication

Interpersonal skills

Team player

Self-starter

Ambition

Job description

Hightouch is hiring for a Customer Success Engineering role in a remote-first environment across the United States. You will work directly with users to maximize platform value via Intercom, Slack, phone, or email, collaborating with Technical Account Managers, Solutions Engineers, Marketing, Engineering, and Operations.

The ideal candidate is eager to learn, cross-functionally collaborate, and drive exceptional customer experiences.