Customer Success Engineer | Equity Options

Embedded Shishya; United States; Remote; USD 85,000 - 110,000; Full time

Job summary

Hightouch is seeking a Customer Success Engineer to help users maximize value from the platform. The role involves reading API documentation and supporting integrations with CRMs, ESPs, ERPs, and other SaaS tools across multiple channels.

You will collaborate with Technical Account Managers, Solutions Engineers, Marketing, Engineering, and Operations. If you're a self-starter who thrives in a fast-paced startup and enjoys teaching others, this is your chance to impact the customer journey.

Qualifications

• 2+ years in a customer-facing role.
• Technical background through experience or education.
• Conversant in SQL or willing to learn basics and a few advanced topics.
• Strong discovery and interpersonal skills.
• Intellectual curiosity, ambition, and humility.
• Excellent verbal and written communication skills.
• Able to adapt to an ever-changing work environment.
• Thorough understanding of the technology industry.

Responsibilities

• Assist users across Intercom, Slack, phone, and email to maximize platform value.
• Collaborate with Technical Account Managers, Solutions Engineers, Marketing, Engineering, and Operations.
• Provide broad exposure across the organization and cross-functional impact.

Skills

Customer-facing

Technical background

SQL basics

Communication

Interpersonal skills

Adaptability

Learning mindset

On-call readiness

Tools

CRMs

ESPs

ERPs

APIs

Job description

Hightouch is seeking a Customer Success Engineer to help users maximize value from the platform. The role involves reading API documentation and supporting integrations with CRMs, ESPs, ERPs, and other SaaS tools across multiple channels.

You will collaborate with Technical Account Managers, Solutions Engineers, Marketing, Engineering, and Operations. If you're a self-starter who thrives in a fast-paced startup and enjoys teaching others, this is your chance to impact the customer journey.