Remote Customer Success Engineer Enterprise Integrations

Violet Labs; Northern (KY); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

100% coverage of medical, dental and,?

Remote work with semi-annual company/?

Unlimited PTO and sick leave

Job summary

Violet Labs is building the home base for engineering teams and the connective tissue for their data. We seek an experienced customer success leader to own post-sale relationships, run hands-on implementations, and embed with customer engineering teams to tailor deployments.

You will influence roadmap, scale a forward-deployed team, and drive repeatable processes across enterprise accounts. This role welcomes travel and startup experience.

Qualifications

• 5+ years in customer success, implementation, professional services, or forward deployed engineering.
• Technical depth - comfortable with APIs, JSON, SQL.
• Experience owning enterprise accounts.
• Willingness to travel to customer sites.
• Experience working with CAD, PLM, MES, ERP or similar systems.
• Background in aerospace, defense, or manufacturing, or a technical degree.
• Built a customer success or professional services function from zero at a Seed or Series A company.
• Experience in fast-growing tech startups.
• Experience building products or implementing systems that comply with ITAR and EAR.

Responsibilities

• Own the post-sale relationship end to end: onboarding, adoption, expansion, renewal.
• Run implementations hands-on. Configure connectors, establish workflows, and debug integrations with systems like PLM, MES and ERP.
• Own the triage process, be the first responder for customer issues.
• Embed with customer engineering teams to understand how they actually work, then design the deployment around that.
• Act as the customer voice in roadmap planning and turn recurring field problems into product requirements.
• Help us craft our forward deployed engineering / deployment strategist team.
• Hire and lead the team that follows you.

Skills

Customer success

Implementation

Forward deployed engineering

Enterprise account management

Process improvement

Education

Technical degree

Tools

CAD

PLM

MES

ERP

Job description

Violet Labs is building the home base for engineering teams and the connective tissue for their data. We seek an experienced customer success leader to own post-sale relationships, run hands-on implementations, and embed with customer engineering teams to tailor deployments.

You will influence roadmap, scale a forward-deployed team, and drive repeatable processes across enterprise accounts. This role welcomes travel and startup experience.