Remote Enterprise Customer Success Leader

Invicti; Austin (TX); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Employee Assistance Program

Parental Leave

401(k) Savings Plan

Hybrid or Remote Working

Job summary

Invicti is seeking an Enterprise Customer Success Manager in Austin, TX. You will lead post-sales for a portfolio of enterprise accounts, driving adoption, renewals, and expansion while aligning with Sales, Product, and Engineering to maximize customer value.

You will be the voice of the customer, manage renewals and upsells, and own quarterly business reviews to drive outcomes. Willingness to travel to customer locations is required.

Qualifications

• Minimum 5+ years of experience within a Customer Success, Account Management, or SaaS Sales role.
• Experience building relationships with enterprise-level clients.
• Familiarity with managing customer renewals and upsells.
• Strong presentation, meeting facilitation, and written communication skills.
• Willingness to travel to customer locations.

Responsibilities

• Own the full lifecycle for a portfolio of enterprise accounts, from onboarding through renewal and expansion.
• Serve as the primary point of contact and trusted advisor for assigned accounts.
• Drive product adoption by identifying underutilized features and maximizing value.
• Lead Quarterly Business Reviews and align on upcoming priorities.
• Monitor account health and mitigate churn risks; collaborate with Sales for upsell opportunities.
• Partner with Product and Engineering to surface customer feedback and drive improvements.
• Maintain accurate account records including renewal timelines and stakeholders in Salesforce.

Skills

Relationship building

Enterprise customer management

Communication skills

Strategic mindset

SaaS knowledge

Job description

Invicti is seeking an Enterprise Customer Success Manager in Austin, TX. You will lead post-sales for a portfolio of enterprise accounts, driving adoption, renewals, and expansion while aligning with Sales, Product, and Engineering to maximize customer value.

You will be the voice of the customer, manage renewals and upsells, and own quarterly business reviews to drive outcomes. Willingness to travel to customer locations is required.