Customer Success Engineer

Violet Labs; Northern (KY); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

100% coverage of medical, dental and,?

Remote work with semi-annual company/?

Unlimited PTO and sick leave

Job summary

Violet Labs is building the home base for engineering teams and the connective tissue for their data. We seek an experienced customer success leader to own post-sale relationships, run hands-on implementations, and embed with customer engineering teams to tailor deployments.

You will influence roadmap, scale a forward-deployed team, and drive repeatable processes across enterprise accounts. This role welcomes travel and startup experience.

Qualifications

• 5+ years in customer success, implementation, professional services, or forward deployed engineering.
• Technical depth - comfortable with APIs, JSON, SQL.
• Experience owning enterprise accounts.
• Willingness to travel to customer sites.
• Experience working with CAD, PLM, MES, ERP or similar systems.
• Background in aerospace, defense, or manufacturing, or a technical degree.
• Built a customer success or professional services function from zero at a Seed or Series A company.
• Experience in fast-growing tech startups.
• Experience building products or implementing systems that comply with ITAR and EAR.

Responsibilities

• Own the post-sale relationship end to end: onboarding, adoption, expansion, renewal.
• Run implementations hands-on. Configure connectors, establish workflows, and debug integrations with systems like PLM, MES and ERP.
• Own the triage process, be the first responder for customer issues.
• Embed with customer engineering teams to understand how they actually work, then design the deployment around that.
• Act as the customer voice in roadmap planning and turn recurring field problems into product requirements.
• Help us craft our forward deployed engineering / deployment strategist team.
• Hire and lead the team that follows you.

Skills

Customer success

Implementation

Forward deployed engineering

Enterprise account management

Process improvement

Education

Technical degree

Tools

CAD

PLM

MES

ERP

Job description

Violet Labs is building the home base for engineering teams and the connective tissue for their data.

Our team has built complex hardware at world-class organizations like Google, NASA, SpaceX, Waymo and Amazon. Now, we are developing the software platform that will revolutionize how these products are engineered.

This role is ideal for ambitious engineers with entrepreneurial goals.

What you'll do

Own the post-sale relationship end to end: onboarding, adoption, expansion, renewal

Run implementations hands-on. Configure connectors, establish workflows, and debug integrations with systems like PLM, MES and ERP

Own the triage process, be the first responder for customer issues

Embed with customer engineering teams to understand how they actually work, then design the deployment around that

Act as the customer voice in roadmap planning and turn recurring field problems into product requirements

Help us craft our forward deployed engineering / deployment strategist team

Hire and lead the team that follows you

You should have

5+ years in customer success, implementation, professional services, or forward deployed engineering

Technical depth - comfortable with things like APIs, JSON, SQL

Experience owning enterprise accounts

A bias toward building repeatable process out of one-off work

Willingness to travel to customer sites

Genuinely curious about how hardware gets designed and built

Experience working with CAD, PLM, MES, ERP or similar systems

Background in aerospace, defense, or manufacturing, or a technical degree

Built a customer success or professional services function from zero at a Seed or Series A company

Experience in fast-growing tech startups

Experience building products or implementing systems that comply with International Traffic in Arms Regulations (ITAR) and The Export Administration Regulations (EAR)

What we offer

100% coverage of medical, dental and vision insurance

Remote work with semi-annual company retreats

Unlimited PTO and sick leave

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.