Remote Customer Success Engineer: Data Integrity & Strategy

Socket.dev; New York (NY); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance.

401K with company contribution.

PTO, holidays, and sick time.

Full-Time remote in the U.S.

Job summary

Insycle is looking for a Customer Success Engineer who will own a portfolio of customers across onboarding, active use, renewal, and expansion. This hybrid role emphasizes relationship-building, data fluency, and hands-on strategic guidance to help customers leverage the governed data layer behind their CRM and AI initiatives.

You will drive adoption, optimize usage, and partner with RevOps to deliver measurable value, renewals, and expansion opportunities while communicating ROI to stakeholders

Qualifications

• 3+ years in Customer Success, onboarding, solutions consulting, or similar technical, customer-facing role in a B2B SaaS company.

Responsibilities

• Own a portfolio of customers across onboarding, active use, renewal, and expansion.
• Drive adoption and optimize usage by reviewing customer workflows and suggesting improvements.
• Provide expert validation and flag potential issues before they become problems.
• Deliver high-signal insights and best practices across similar customers.
• Support value communication for renewals and budget justification.
• Engage at key moments: new use cases, upgrades, and renewals.
• Pursue at-risk accounts with outreach and targeted offers.

Skills

Customer success

Onboarding

Data fluency

CRM data

Stakeholder comms

RevOps collaboration

B2B SaaS

Tools

HubSpot

Salesforce

Intercom

Zoom

Slack

Loom

AI tools

Job description

Insycle is looking for a Customer Success Engineer who will own a portfolio of customers across onboarding, active use, renewal, and expansion. This hybrid role emphasizes relationship-building, data fluency, and hands-on strategic guidance to help customers leverage the governed data layer behind their CRM and AI initiatives.

You will drive adoption, optimize usage, and partner with RevOps to deliver measurable value, renewals, and expansion opportunities while communicating ROI to stakeholders