Remote Customer Success Engineer – Data-Driven & SQL-Savvy

Kenyan Edu; San Francisco, Northern (CA, KY); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

ISO stock options

Job summary

Hightouch in North America is seeking a Customer Success Engineer to help customers maximize value from the platform. The role is technically focused and requires reading API documentation and understanding how SaaS integrations work.

You’ll engage with users through Intercom, Slack, calls and email, collaborating with Technical Account Managers, Solutions Engineers, Marketing, Engineering, and Operations to improve the customer journey.

Qualifications

• 2+ years in a customer-facing role (not necessarily technical).
• Technical background through experience or education.
• Conversant in SQL or willing to learn the basics and a few advanced topics.
• Strong discovery and interpersonal skills.
• Intellectual curiosity, ambition and humility.
• Excellent verbal and written communication skills.
• Ability to adapt to an ever-changing work environment.
• Thorough understanding of the technology industry and its players.

Responsibilities

• Work directly with users to ensure they get maximum value from the platform across Intercom, Slack, phone, and email.
• Read API documentation and understand how SaaS tools (CRMs, ESPs, ERPs) interact with the product.
• Collaborate across the organization with Technical Account Managers, Solutions Engineers, Marketing, Engineering, and Operations.

Skills

Customer-facing

SQL

Technical background

Communication

Interpersonal skills

Adaptability

Industry knowledge

Job description

Hightouch in North America is seeking a Customer Success Engineer to help customers maximize value from the platform. The role is technically focused and requires reading API documentation and understanding how SaaS integrations work.

You’ll engage with users through Intercom, Slack, calls and email, collaborating with Technical Account Managers, Solutions Engineers, Marketing, Engineering, and Operations to improve the customer journey.