Senior Customer Success Strategy & Operations Lead

Appian; Arlington (VA); On-site; USD 125,000 - 250,000; Full time

Benefits offered by this job

401(k) plan with company match

Flexible time off

Paid parental leave

Comprehensive health plans

Tuition reimbursement

Job summary

Appian is seeking an experienced Customer Success Strategy and Operations professional to lead initiatives that enhance customer value. This role encompasses creating customer health frameworks and driving satisfaction programs with a focus on data and strategy.

Located in Arlington, VA, the position requires active in-office collaboration, ideally suited for dynamic team players looking to impact enterprise-level customer experiences.

Qualifications

• 8+ years of experience in Customer Success or related function.
• Demonstrated track record of strategic customer success programs.
• Exceptional analytical and data strategy skills.

Responsibilities

• Set customer health framework for comprehensive tracking.
• Design programs for customer success and operational efficiency.
• Leverage data to improve customer satisfaction and engagement.

Skills

Customer Success Strategy

Data Analysis

Process Automation

Stakeholder Management

Communication Skills

Education

MBA or advanced degree in Business/Data Analytics

Tools

Gainsight

Salesforce

Tableau

Job description

Appian is seeking an experienced Customer Success Strategy and Operations professional to lead initiatives that enhance customer value. This role encompasses creating customer health frameworks and driving satisfaction programs with a focus on data and strategy.

Located in Arlington, VA, the position requires active in-office collaboration, ideally suited for dynamic team players looking to impact enterprise-level customer experiences.