Remote Customer Success Engineer — Developers

Resend; San Francisco (CA); Remote; USD 120,000 - 140,000; Full time

Benefits offered by this job

100% remote team

Flexible working schedules

Job summary

Resend, a modern email sending platform for developers, is seeking a Customer Success Engineer to join a fully remote Americas team. You will handle direct customer requests, ship fixes, and improve our AI support agent while building guides and strong customer relationships. Expect travel for offsites and conferences as needed.

The role emphasizes autonomy, ownership, and a 100% remote team with flexible schedules. Salary ranges from $120,000 to $140,000 USD, commensurate with experience.

Qualifications

• 3-5 years of technical support or success experience.
• Experience scaling support at a high-growth company using automation and AI to increase resolution capacity.
• Experience improving email deliverability.

Responsibilities

• Be the front-line of customer requests.
• Debug, report, and ship scoped fixes for bugs and regressions.
• Turn recurring tickets into permanent fixes by shipping docs, product PRs, or agent improvements so the same question doesn't come back.
• Train and improve our AI support agent by refining prompts, adding tools, and running evals so more tickets resolve before reaching a human.
• Create guides and examples that showcase what's possible with Resend.
• Proactively build relationships and identify potential papercuts for customers.
• Advocate for customer needs to the greater Resend team.

Skills

Customer empathy

Technical troubleshooting

Developer support

Automation/AI in support

Job description

Resend, a modern email sending platform for developers, is seeking a Customer Success Engineer to join a fully remote Americas team. You will handle direct customer requests, ship fixes, and improve our AI support agent while building guides and strong customer relationships. Expect travel for offsites and conferences as needed.

The role emphasizes autonomy, ownership, and a 100% remote team with flexible schedules. Salary ranges from $120,000 to $140,000 USD, commensurate with experience.