Remote Customer Success Engineer for AI Ecommerce Tools

Sellrbox; Northern (KY); Hybrid; USD 130,000 - 180,000; Full time

Job summary

Sellrbox is growing rapidly and offers a remote, Americas-based role for a Customer Success Engineer. You will bridge technical support and client success, owning onboarding, debugging marketplace issues, and driving adoption of our AI tools.

You’ll guide clients through Astra onboarding, create guides and playbooks, and advocate for customers with engineering and operations teams. 100% remote, USD compensation.

Qualifications

• Deep technical background with APIs or platform integrations.
• Ability to analyze campaign data and diagnose issues.
• Experience guiding clients through onboarding and adoption.

Responsibilities

• Own the post-sale technical relationship with high-value accounts.
• Debug complex marketplace issues spanning ad performance to inventory sync.
• Build onboarding guides, best practices playbooks, and troubleshooting docs.
• Identify expansion opportunities and translate needs into product feedback.
• Develop scalable success processes and playbooks for growth.

Skills

APIs

Advertising platforms

Marketplace integrations

Technical problem solving

Client communication

Job description

Sellrbox is growing rapidly and offers a remote, Americas-based role for a Customer Success Engineer. You will bridge technical support and client success, owning onboarding, debugging marketplace issues, and driving adoption of our AI tools.

You’ll guide clients through Astra onboarding, create guides and playbooks, and advocate for customers with engineering and operations teams. 100% remote, USD compensation.