Remote Customer Success Coordinator - Projects & Support

Harris Computer; Michigan; On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Health benefits

Stock ownership program

Career development programs

RRSP program

Job summary

ConnectureDRX is seeking a Customer Success Coordinator to join our growing team. You will manage incoming customer requests, coordinate with internal teams, and support annual Medicare implementation cycles. Expect administrative duties, reporting, and proactive issue resolution.

This remote role welcomes candidates nationwide with a preference for CST/EST time zones. You will work with customer success and operations to ensure timely, quality outcomes.

Qualifications

• Experience coordinating projects and customer requests
• Strong written and verbal communication skills
• Ability to work with multiple internal teams

Responsibilities

• Provide support to customer success and operations management functions.
• Assist customer success managers in coordinating and completing projects.
• Provide administrative and technical support such as scheduling and preparing communications.
• Monitor timelines and report progress to managers and leadership.
• Handle customer inquiries via phone and email and resolve issues.

Skills

Customer service

Project management

Communication

Time management

Organization

Self-motivation

Tools

MS Project

Visio

Excel

Job description

ConnectureDRX is seeking a Customer Success Coordinator to join our growing team. You will manage incoming customer requests, coordinate with internal teams, and support annual Medicare implementation cycles. Expect administrative duties, reporting, and proactive issue resolution.

This remote role welcomes candidates nationwide with a preference for CST/EST time zones. You will work with customer success and operations to ensure timely, quality outcomes.