Remote Customer Success & Projects Coordinator

Harris Computer; Pennsylvania; On-site; USD 71,635,000 - 75,823,000; Full time

Benefits offered by this job

Culture for Growth

Top Notch Employee Health & Well Being

Every Voice Matters

Global Reach

Careers with Purpose

World Class Career Development Program

Focus On Sustainability

Comprehensive medical, dental, and vis

3 weeks of vacation plus 5 personal •

Employee stock ownership and RRSP

Job summary

Connecture is seeking a Customer Success Coordinator to join our growing team. You will help manage incoming requests from customers, coordinate with internal teams to address requests and issues, and support annual implementation cycles for all Medicare customers.

This remote role welcomes candidates anywhere in the US; preference will be given to candidates who can work in CST and EST time zones. You will assist with reporting, scheduling, communications, and liaising across departments to

Qualifications

• Experience working with all levels in an organization, both internal and customer organizations.
• Ability to work directly with customers, vendors, and other service providers unsupervised.
• Customer management skills including project management, resolving issues, setting customer expectations, customer training support, and building customer relationships.
• Ability to follow instructions well and quickly adapt to changing priorities.
• Self-starter, ability to manage to deadlines with little to no direct supervision.
• Verbal and written communication.
• General technical knowledge needed to support customers.
• Ability to recognize areas of improvement and propose those to the team for continual process improvement.
• Collaborative team player.
• Quick learner.
• Microsoft Office products, including Word, Excel, Visio, and MS Project.

Responsibilities

• Provide support to customer success and operations management functions.
• Assist customer success managers and operations personnel in the coordination and completion of projects.
• Provide administrative and technical support such as scheduling, preparing customer communications or presentations, monitoring timelines, attending meetings, and acting as liaisons to various departments and organizations.
• Communicate any issues, problems, or additional information to customer success managers and recommend solutions.
• Monitor and evaluate project activity and report on progress to project managers and leadership.

Skills

Customer management

Project coordination

Communication skills

Multitasking

Time management

Team collaboration

MS Office

Self-starting

Tools

Word

Excel

Visio

MS Project

Job description

Connecture is seeking a Customer Success Coordinator to join our growing team. You will help manage incoming requests from customers, coordinate with internal teams to address requests and issues, and support annual implementation cycles for all Medicare customers.

This remote role welcomes candidates anywhere in the US; preference will be given to candidates who can work in CST and EST time zones. You will assist with reporting, scheduling, communications, and liaising across departments to