Remote Customer Success Coordinator

Harris Computer; Oklahoma; On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Culture for Growth

Health & Well Being Benefit

Employee stock ownership

Job summary

ConnectureDRX is seeking a Customer Success Coordinator to join our growing team. You will help manage incoming requests from customers, coordinate with internal teams to address requests and issues, and handle reporting during the annual implementation cycle for Medicare customers.

This remote role welcomes candidates anywhere in the US. Preference given to those able to work in CST/EST time zones, with opportunities to support projects and documentation efforts.

Qualifications

• Experience working with all levels in an organization.
• Ability to work directly with customers, vendors, and other service providers unsupervised.
• Customer management skills including project management, resolving issues, setting customer expectations, customer training support, and building customer relationships.
• Ability to follow instructions well and quickly adapt to changing priorities.
• Self-starter, ability to manage to deadlines with little to no direct supervision.

Responsibilities

• Provide support to customer success and operations management functions.
• Assist customer success managers and operations personnel in the coordination and completion of projects.
• Provide administrative and technical support such as scheduling, preparing customer communications or presentations, monitoring timelines, attending meetings, and acting as liaisons to various departments and organizations.
• Communicate any issues, problems, or additional information to customer success managers and recommend solutions.
• Monitor and evaluate project activity and report on progress to project managers and leadership.
• Provide customer service via the telephone and/or Internet (e.g., support tickets, instant message, email).
• Assist with outbound customer communications as instructed.
• Handle customer inquiries and resolve support inquiries. Coordinate with customer if additional information is needed.
• If the nature of the inquiry requires involvement from others, manage the inquiry/response through successful completion.
• Assist with data file collection, validation, issue resolution.
• Perform other customer service duties as requested.
• Perform administrative duties as assigned.

Skills

Customer success

Project management

Communication

Time management

Self-starter

Collaboration

Multitasking

Technical aptitude

Tools

Microsoft Word

Microsoft Excel

Microsoft Visio

MS Project

Job description

ConnectureDRX is seeking a Customer Success Coordinator to join our growing team. You will help manage incoming requests from customers, coordinate with internal teams to address requests and issues, and handle reporting during the annual implementation cycle for Medicare customers.

This remote role welcomes candidates anywhere in the US. Preference given to those able to work in CST/EST time zones, with opportunities to support projects and documentation efforts.