Remote Customer Success Coordinator – Medicare Projects

Harris Computer; North Carolina; On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Culture for Growth

Top Notch Health & Well Being Benefit

Every Voice Matters

Global Reach

Careers with Purpose

World Class Career Development Program

Focus On Sustainability

Comprehensive medical, dental, and vis

3 weeks of vacation plus 5 personal da

Employee stock ownership

Job summary

ConnectureDRX, under Harris Computer, is seeking a Customer Success Coordinator to support Medicare customers across the US. The role involves coordinating with internal teams, handling requests, and assisting with reporting during the annual implementation cycle.

This remote position welcomes candidates nationwide, with preference for CST/EST time zones. You'll provide project support, scheduling, communications, and liaison duties, while contributing to continuous process improvements and

Qualifications

• Experience coordinating projects and communicating with customers.
• Ability to work with cross-functional teams and stakeholders.
• Strong written and verbal communication skills.

Responsibilities

• Support customer success and operations management functions.
• Coordinate projects with customer success managers and operations personnel.
• Provide scheduling, prepare customer communications or presentations, monitor timelines and attend meetings.
• Act as liaison to various departments and report progress to leadership.
• Handle customer inquiries via phone/email and assist with data collection/issue resolution.

Skills

Project coordination

Customer service

Communication skills

Time management

Relationship management

Multitasking

Attention to detail

Microsoft Office

Problem-solving

Tools

Microsoft Office

Visio

MS Project

Excel

Job description

ConnectureDRX, under Harris Computer, is seeking a Customer Success Coordinator to support Medicare customers across the US. The role involves coordinating with internal teams, handling requests, and assisting with reporting during the annual implementation cycle.

This remote position welcomes candidates nationwide, with preference for CST/EST time zones. You'll provide project support, scheduling, communications, and liaison duties, while contributing to continuous process improvements and