Remote Senior Customer Success Manager — Education Change

Informed K12; California, Northern (MO, KY); Hybrid; USD 156,000 - 185,000; Full time

Benefits offered by this job

Healthcare coverage 100% for employees

Uncapped PTO

Monthly productivity allowance

New hire remote setup stipend

Monthly wifi reimbursement

Annual office supply stipend

Skills development stipend

Job summary

Informed K12 is seeking a Senior Customer Success/Account Leadership professional to work remotely within CA or the Western US, with travel. You will guide school districts through complex transformations, align stakeholders, and drive sustained adoption of district-wide solutions.

You will partner with superintendents and cabinet-level leaders to design value-driven programs, manage risk, and grow account impact through data-informed storytelling and strategic planning.

Qualifications

• 6+ years in a role with single-point ownership of complex, multi-stakeholder projects or accounts.
• Experience driving success within ambiguous and highly complex, multi-stakeholder environments, ideally K12.
• Track record of navigating competing priorities, aligning stakeholders and delivering results under pressure.
• Demonstrated experience solving problems with technology and driving adoption with end users.

Responsibilities

• Navigate complex situations, bring structure and a clear path forward despite ambiguity.
• Diagnose root causes and connect actions to measurable outcomes.
• Design technical solutions and map product capabilities to district needs; present bold yet grounded paths.
• Own the account plan and narrative, outlining current position, future goals, and success metrics.
• Build deep relationships across cabinet to operational staff and manage stakeholder expectations.
• Use data storytelling to show progress, drive adoption, and identify expansion opportunities.

Skills

Stakeholder management

Program management

Strategic thinking

Change management

Consultative partnering

Data storytelling

Cross-functional collaboration

Customer success

Job description

Informed K12 is seeking a Senior Customer Success/Account Leadership professional to work remotely within CA or the Western US, with travel. You will guide school districts through complex transformations, align stakeholders, and drive sustained adoption of district-wide solutions.

You will partner with superintendents and cabinet-level leaders to design value-driven programs, manage risk, and grow account impact through data-informed storytelling and strategic planning.