Remote Customer Success Associate — Onboarding & Growth (Equity)

Voltus; United States; On-site; USD 70,000 - 74,000; Full time

Benefits offered by this job

Flexible leave

Parental leave

Comprehensive benefits package

Job summary

Voltus is seeking a Customer Success Associate to steer customers through onboarding, ensuring they are ready to perform and earn money. You will be the main contact during onboarding and work with Sales, Operations, and Energy Markets to deliver an exceptional experience.

You will drive early adoption, coordinate meetings, and communicate progress to avoid delays. The role emphasizes problem-solving, organization, and a customer-first mindset with remote work flexibility.

Qualifications

• 3+ years experience in customer-facing role(s).
• Experience working with operations leaders at commercial, industrial, and institutional facilities is a plus.
• Experience in energy industry and/or working with our customer profile is required.
• Bachelor’s degree preferred.

Responsibilities

• Manage onboarding for new and existing customers from start to finish.
• Provide ongoing account support beyond onboarding.
• Collaborate with Sales, Operations, and Energy Markets teams to deliver a great customer experience.
• Lead meetings and communicate onboarding status to ensure seamless handoffs.

Skills

Customer-facing experience

Strong communication

Cross-functional collaboration

Empathy for customers

Attention to detail

Problem solving

Bias toward action

Organized

Team player

Education

Bachelor’s degree

Tools

Salesforce

Job description

Voltus is seeking a Customer Success Associate to steer customers through onboarding, ensuring they are ready to perform and earn money. You will be the main contact during onboarding and work with Sales, Operations, and Energy Markets to deliver an exceptional experience.

You will drive early adoption, coordinate meetings, and communicate progress to avoid delays. The role emphasizes problem-solving, organization, and a customer-first mindset with remote work flexibility.