Remote Customer Success Manager: Onboarding & Renewals

Commvault; United States; On-site; USD 72,000 - 127,000; Full time

Benefits offered by this job

Global benefits package

Career growth opportunities

Job summary

Commvault is hiring a Customer Success Manager to drive onboarding, adoption, expansion, and renewals across assigned regions. You will engage customers via email, in-app guides, online communities, and targeted 1:1 interactions, leveraging Gainsight and Marketo to support retention and expansion outcomes.

You will collaborate with the broader Success team to personalize engagement at scale and ensure timely feedback loops and CSAT-driven improvements. This role is remote in the United States.

Qualifications

• 2+ years in account management or customer-facing role focused on engagement and outcome delivery
• Experience with CS methodologies including expansion and renewal cycles
• Familiarity with digital engagement platforms (Gainsight) and email campaign development
• Ability to navigate ambiguity and guide customers in a fast-paced SaaS environment
• Technical certifications, college degree, or equivalent in data management, cloud services, or SaaS

Responsibilities

• Drive onboarding, adoption, and expansion across the Commvault portfolio
• Design and execute messaging campaigns using Gainsight and Marketo
• Provide feedback to improve customer experience with Commvault technologies
• Meet Customer Success SLAs for onboarding, adoption, and value realization
• Collaborate with the Success team on digital engagement initiatives that enable personalization at scale
• Identify and mitigate customer risk through CSAT feedback and internal tools
• Engage customers through scheduled feedback sessions to uncover expansion opportunities
• Analyze subscription trends to drive expansion and protect data/infrastructure
• Escalate issues with internal teams when data is inaccurate or customers are unresponsive

Skills

Customer Success methodologies

Ambiguity navigation

SaaS experience

End-to-end customer outcomes

Education

College degree or technical certifications in data management, cloud services, or SaaS

Tools

Gainsight

Marketo

Journey Orchestrator

Job description

Commvault is hiring a Customer Success Manager to drive onboarding, adoption, expansion, and renewals across assigned regions. You will engage customers via email, in-app guides, online communities, and targeted 1:1 interactions, leveraging Gainsight and Marketo to support retention and expansion outcomes.

You will collaborate with the broader Success team to personalize engagement at scale and ensure timely feedback loops and CSAT-driven improvements. This role is remote in the United States.