Energy-Savvy Customer Success Associate (Hybrid)

Runwise; New York (NY); Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Hybrid work environment

401K

Medical, dental, and vision insurance

Job summary

Runwise is seeking an entry-level Customer Success Associate to join our energy-tech team in New York City / Boston. You will support our Customer Success Managers, help manage books of business, and learn our product and services while delivering excellent customer experiences.

You will work with property managers, owners, and supers to optimize savings, review dashboards, and identify trends. This role offers a hybrid work environment and opportunities to grow in a fast-paced startup.

Qualifications

• 0-1 years of direct customer management experience in a CS/Support/Account Management role or willingness to learn.
• Excellent social and communication skills.
• Pro-active, detail-oriented, highly organized with strong project management skills.
• Thrives by building long-term relationships with stakeholders.
• Willing to learn and grow, able to distill complex systems into simple concepts.

Responsibilities

• Assist property managers, supers, and owners with the Runwise platform.
• Draft and deliver savings reports for existing customers.
• Pull reports and review customer data to distill trends and flag inconsistencies.
• Review customer dashboards and usage to identify trends and raise to CS Managers.
• Proactively identifying potential problems that may reduce savings or miss goals.
• Assist CS Managers in building relationships with all Runwise stakeholders.
• Maintain internal CRM data hygiene and execute playbooks.
• Engage with clients directly to drive ongoing product adoption.
• Collaborate cross-functionally to maintain customer records and signals.

Skills

Communication

Organization

Project management

Problem solving

Bilingual EN/ES

Job description

Runwise is seeking an entry-level Customer Success Associate to join our energy-tech team in New York City / Boston. You will support our Customer Success Managers, help manage books of business, and learn our product and services while delivering excellent customer experiences.

You will work with property managers, owners, and supers to optimize savings, review dashboards, and identify trends. This role offers a hybrid work environment and opportunities to grow in a fast-paced startup.