Enterprise CS Leader: Onboarding, Retention & Growth

NextGenEnergyJobs; Atlanta, Northern (GA, KY); Hybrid; USD 84,000 - 94,000; Full time

Benefits offered by this job

Medical

Telehealth

Dental & Vision

401(k)

HSAs & FSAs

Life & AD&D

Disability (ST/LT)

PTO

Leave of Absence

EAP

Wellness Program

Rewards & Recognition

Job summary

NextGenEnergyJobs in the Atlanta area seeks an experienced Customer Success professional to oversee onboarding and ongoing success for a portfolio of enterprise customers. You will manage a book of business, build strong relationships, and drive retention while guiding customers with Flexential solutions.

The role requires 2–3 years of B2B tech customer success, excellent communication skills, CRM proficiency, and comfort engaging with C-suite leaders.

Qualifications

• 2–3 years of Customer Success experience in a B2B tech environment.
• Experience interacting with C-suite and senior leaders.
• Ability to build and maintain relationships with strategic customers.
• Strong written, oral, and presentation skills.
• Proficiency with CRM systems and office tools.

Responsibilities

• Oversee onboarding and ongoing success for a portfolio of customers.
• Manage a book of business with advanced environments and marquee relationships.
• Identify customer outcomes and create success plans.
• Train customers on Flexential support tools.
• Drive customer retention and executive business reviews.
• Advise on Flexential solutions to meet customer needs.
• Monitor customer health metrics and churn risk, communicate with internal teams.
• Resolve issues as first escalation for billing and technical support.
• Maintain proactive contact via email, calls, and meetings.
• Leverage internal tools to manage touchpoints and health view.
• Collaborate with sales and solution engineers to expand opportunities.
• Coordinate with cross-functional teams and act as a liaison for customers.

Skills

Customer relationships

Communication skills

CRM systems

Time management

Problem solving

Executive communication

Fortune 1000 account management

Cloud/Managed Services knowledge

Colocation familiarity

Tools

CRM systems

MS Office

VMware

Cloud services

DRaaS

BaaS

Job description

NextGenEnergyJobs in the Atlanta area seeks an experienced Customer Success professional to oversee onboarding and ongoing success for a portfolio of enterprise customers. You will manage a book of business, build strong relationships, and drive retention while guiding customers with Flexential solutions.

The role requires 2–3 years of B2B tech customer success, excellent communication skills, CRM proficiency, and comfort engaging with C-suite leaders.