Remote Customer Success Associate – Data-Driven Support

Rainfall Ventures; United States; Remote; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off

Professional development reimbursement

No-cost mental health resources

Job summary

Spring Health is hiring a Customer Success Associate to support strategic customers and ensure a seamless member experience. This fully remote role reports to the Senior Manager, Customer Success and collaborates with designated SAMs to resolve issues and drive KPIs.

Ideal candidates have 2+ years in customer-facing roles, strong communication skills, and a bachelor’s degree or equivalent experience. You’ll work with Gainsight, Looker, and Asana to deliver proactive, data-driven success.

Qualifications

• 2+ years in customer-facing roles, preferably B2B.
• Strong presentation and written communication skills.
• Bachelor’s degree or equivalent work experience.

Responsibilities

• Serve as a secondary contact for assigned customers with SAM support.
• Collaborate with cross-functional teams to resolve issues and ensure a smooth member experience.
• Attend customer meetings and support needs under SCSM guidance.
• Create and maintain project dashboards (Gainsight, Asana) with clear updates.
• Maintain accurate customer data in Spring Health Admin with detailed notes.
• Investigate member issues and provide thorough follow-up with resolutions.

Skills

Customer-facing

Presentation skills

Communication

Organizational skills

Google Suite

Adaptability

Problem-solving

Education

Bachelor’s degree

Tools

Gainsight

Asana

Looker

Spring Health Admin

Job description

Spring Health is hiring a Customer Success Associate to support strategic customers and ensure a seamless member experience. This fully remote role reports to the Senior Manager, Customer Success and collaborates with designated SAMs to resolve issues and drive KPIs.

Ideal candidates have 2+ years in customer-facing roles, strong communication skills, and a bachelor’s degree or equivalent experience. You’ll work with Gainsight, Looker, and Asana to deliver proactive, data-driven success.