Remote Customer Success Associate — Automotive Training

cdk; United States; Remote; USD 60,000 - 68,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

401K Matching Program

Tuition Reimbursement

Medical, dental, and vision benefits

Job summary

CDK Global, a leading cloud-based software provider for dealerships, seeks an Associate Customer Success Specialist to support client adoption and satisfaction through foundational product guidance and training. You will work with the Customer Success team to help clients reach standard utilization benchmarks and document engagements.

Remote-eligible role requiring travel up to 25% to dealership locations, near a major airport.

Qualifications

• Strong written and verbal communication skills.
• High sense of urgency; able to de-escalate routine issues using empathy.
• Automotive experience required.
• Effective time management and consistent on-time delivery of assignments.
• Exhibits a strong customer-service-oriented mindset.
• Organization and prioritization skills; attention to detail in documentation.
• Ability to clearly explain product fundamentals and standard workflows.
• Familiarity with dealership operations or business process environments.
• Associate’s degree or equivalent experience.
• Ability to work independently with guidance from CSS/CSM and collaborate within a team.

Responsibilities

• Partner with the assigned CSM/CSS to support best-in-class service for clients.
• Provide guidance on navigating CDK systems.
• Deliver foundational product walk-throughs and basic workflow guidance for end users.
• Follow established utilization benchmarks and guide customers on standard best practices to achieve them.
• Assist with client training sessions (virtual and onsite), scaled webinars, and reference materials.
• Document all client interactions, action items, and outcomes in internal systems with high accuracy.
• Identify routine blockers and elevate promptly to CSS, Sr CSS, or Customer Care per guidelines.
• Maintain a learning plan to expand knowledge of CDK products, dealership workflows, and industry basics.
• Support value conversations by reinforcing how standard features and workflows help achieve client goals.
• Coordinate with internal teams to schedule sessions, gather resources, and prepare basic reports as requested.
• Uphold CDK values: Stay Curious, Own It, Be Open, Create Possibilities.
• Perform other related duties as assigned.

Skills

Automotive experience

Communication

Time management

Empathy

De-escalation

Documentation

Independent work

Team collaboration

Organizational skills

Problem solving

Education

Associate’s degree or equivalent experience

Bachelor’s degree (BA/BS)

Tools

Microsoft Office tools

Job description

CDK Global, a leading cloud-based software provider for dealerships, seeks an Associate Customer Success Specialist to support client adoption and satisfaction through foundational product guidance and training. You will work with the Customer Success team to help clients reach standard utilization benchmarks and document engagements.

Remote-eligible role requiring travel up to 25% to dealership locations, near a major airport.