Remote Customer Success Associate: Auto Training

CDK Global; United States; Remote; USD 60,000 - 68,000; Full time

Benefits offered by this job

PTO

401K Matching Program

Tuition Reimbursement

Job summary

CDK Global is seeking an Associate Customer Success Specialist to drive client adoption and satisfaction by delivering foundational product guidance and basic training. You will work with a Customer Success Specialist and Manager to help clients reach standard utilization benchmarks and document engagements with accuracy.

You will support training sessions (virtual and onsite), create reference materials, and escalate blockers per guidelines while expanding knowledge of CDK products and

Qualifications

• Excellent written and verbal communication skills.
• High sense of urgency with empathy to de-escalate routine issues.
• Automotive experience is required.
• Effective time management and on-time delivery of assignments.
• Exhibits a strong customer-service mindset.
• Strong organizational and prioritization skills with attention to documentation.
• Ability to clearly explain product fundamentals and standard workflows.
• Familiarity with dealership operations or business process environments.
• Associate’s degree or equivalent experience.
• Proficient in Microsoft Office tools for communication, reporting, and analysis.
• Ability to travel up to 25% to dealership locations.

Responsibilities

• Partner with the assigned CSM/CSS to support best-in-class service for clients.
• Provide guidance on navigating CDK systems.
• Deliver foundational product walk-throughs and basic workflow guidance for end users.
• Follow established utilization benchmarks and guide customers on standard best practices to achieve them.
• Assist with client training sessions (virtual and onsite), scaled webinars, and reference materials.
• Document all client interactions, action items, and outcomes in internal systems with high accuracy.
• Identify routine blockers and escalate to CSS, Sr CSS, or Customer Care per guidelines.
• Maintain a learning plan to expand knowledge of CDK products, dealership workflows, and industry basics.
• Support value conversations by reinforcing how standard features and workflows help achieve client goals.
• Coordinate with internal teams to schedule sessions, gather resources, and prepare basic reports as requested.
• Uphold CDK values: Stay Curious, Own It, Be Open, Create Possibilities.
• Perform other related duties as assigned.

Skills

Communication

Customer empathy

Automotive experience

Time management

Customer service

Organization

Product knowledge

Dealership operations

Microsoft Office

Independent work

Travel readiness

Education

Associate degree or equivalent

Bachelor’s degree (BA/BS)

Tools

MS Office

Job description

CDK Global is seeking an Associate Customer Success Specialist to drive client adoption and satisfaction by delivering foundational product guidance and basic training. You will work with a Customer Success Specialist and Manager to help clients reach standard utilization benchmarks and document engagements with accuracy.

You will support training sessions (virtual and onsite), create reference materials, and escalate blockers per guidelines while expanding knowledge of CDK products and