Remote Customer Success Architect — Self-Serve Growth

GroundTruth; Oregon; Hybrid; USD 82,000 - 100,000; Full time

Job summary

GroundTruth seeks a Customer Success Manager for a remote US-based role to own a portfolio of self-serve clients and drive onboarding, retention, and growth. You will serve as a strategic advisor and product expert, helping SMBs to mid-market brands maximize GroundTruth's suite of products for measurable outcomes.

You will lead onboarding, drive product adoption, and provide consultative guidance. Collaboration with product and engineering is expected to surface client feedback and ensure timely

Qualifications

• Bachelor's degree in Advertising, Marketing, Communications, or relevant field. Master's degree or MBA preferred.
• 2-5 years of experience in customer enablement, onboarding, customer success, or product marketing roles.
• Experience supporting self-serve advertising or SaaS platforms.
• Excellent client communication, relationship-building, and presentation skills.
• Experience using Zendesk, Salesforce, or similar ticketing/CRM systems preferred.
• Strategic thinker with a hands-on execution mindset and a passion for client results.
• Demonstrated ability to influence cross-functional teams and build scalable onboarding programs.
• Bonus if you've worked with self-serve ad platforms like Google Ads, Meta Ads, Groundtruth, or similar tools.

Responsibilities

• Manage a book of active self-serve clients and drive retention and growth across self-serve customer segments.
• Ensure clients successfully adopt GroundTruth's platform, driving product usage and helping them achieve their desired business outcomes.
• Be an expert on all Groundtruth suite of applications.
• Lead onboarding calls and provide product education tailored to customer type.
• Troubleshoot platform questions and ensure clients understand campaign setup, tracking, and reporting tools.
• Analyze campaign results and proactively recommend optimizations to improve ROI and retention.
• Run quarterly business reviews or ad hoc strategic sessions with high-potential clients to unlock larger budgets.
• Identify upsell and cross-sell opportunities based on client maturity and campaign goals.
• Be a product champion, stay current on new feature releases, educate clients, and surface feedback to Product and Engineering.
• Collaborate with the technical operations team to address complex client issues and ensure timely resolution.

Skills

Client communication

Relationship building

Presentation skills

SaaS platforms

Education

Bachelor's degree in Advertising, Marketing, Communications, or relevant field

Master's degree or MBA preferred

Tools

Zendesk

Salesforce

Job description

GroundTruth seeks a Customer Success Manager for a remote US-based role to own a portfolio of self-serve clients and drive onboarding, retention, and growth. You will serve as a strategic advisor and product expert, helping SMBs to mid-market brands maximize GroundTruth's suite of products for measurable outcomes.

You will lead onboarding, drive product adoption, and provide consultative guidance. Collaboration with product and engineering is expected to surface client feedback and ensure timely